> arbitrary numeric values which are defensible

Defensible on account of discharging their relentless duties of generating shareholder value within legal limits... i.e. profit.

The fact that it is done in a lopsided way at the expense of everything else is just sign of societal decline due to deification of money and letting the tiger of capitalism roam without boundaries.

> This thread is a perfect example of why HN has a "no politics" guideline

From a quick perusal, your account appears to only comment on politics.

isn’t that how we got here though? Everyone in silicon valley was so busy making sure they were open minded, steelmanning, and not treating politics like a sport that no one in the silicon valley halls of power pointed out that the emperor has no clothes and now we have a (sorry woke police) shrieking retard president leading us through the singularity.

>you've completely missed that the teams' owners have the same plans and go to dinner parties together.

The "both sides are the same" argument was tiring in 2024, disingenuous in 2025, and outright tonedeaf in 2026. We have hundreds of examples now of how no: this is not normal behavior. Just because some billionaires are exploiting the behavior doesn't mean the actions, means, nor ends are the same.

Likewise, trying to dismiss speech you do not like over certain words or people being involved says a lot more about your ability to live up to your own words.If the first sentence wasn't there I'd bet that you'd be apathetic to it at best, but the moment a certain word is there its suddenly "shallow,uninformed bickering" despite it being on topic for an article specifically about a company practicing rent-seeking by pushing for nurses to provide worse service.

Just because there are clowns in the White House doesn't mean we still can't be adults. Sometimes being an adult means acknowledging the elephant in the room.

>This thread is a perfect example of why HN has a "no politics" guideline.

It does not. It has a discouragement from posting small updates as you'd see on 24/7 news. Be it politics, sports, pop culture, or crime. This story is about technology being used for surveillance and shaping employee behavior around it. If you want to pretend this isn't political and suddenly not an interesting new phenomenon... well, you do you. People will discuss what they find interesting, though.

The last time was 2009-2010 for the Democrats. The Republicans have never held 60 seats.

But the real crime is that the left never exploited that. If I was in charge, I’d have mountains of draft legislation vetted, proofread, run by every lawmaker, and printed out years before any potential majority just in case it ever came about. Whoever was in charge of the DNC in 2009 should feel ashamed of letting a generational advantage largely go to waste.

If you're going to play the "both sides are the same" game you need to be more precise in what that means. DNC is absolutely subservient to their patrons and party leadership in general owned by the donor class.

But the similarities stop there. The party platforms are in stark difference, and the GOP is now literally a cult of personality run by a mob boss. The naked corruption is off the charts.

In fact right now Trump is working to cancel or refusing to acknowledge mid-term elections and acts as if he were king.

I say this as someone who used to be a Democrat but left in disgust when Clinton remade the DNC into pro corporate puppetry. Partisan politics is a cancer on the citizenry and may very well be the end of what we call democracy in the United States.

I've tracked presidential politics since watching the Watergate hearings and what is happening today is beyond the political pale.

sure, US political parties have been largely pro big-biz

but if you can't see the stark difference in pro-mega-corp policies and blatant pay-to-play corruption in the last 1.5 yrs with the previous 4 years, you're clearly not paying attention

the fact that BigCorp couldn't wait to get rid of Lina Khan, and found a willing ally in Trump, is just one tiny example

Prayer, as in "pray you don't get sick".

Bloodletting works well, particularly agains the vapours.

Classic "1 star review because UPS lost my delivery" metric.

I'd guess most people have had a situation where there's a corporate problem, the support person you talk to literally doesn't have the tools or the agency to fix it, but then you're asked to rate their performance on whether or not they solved the issue, with no option to say "Actually they did their best but this isn't their fault."

   By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides).

> By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides).

Are you saying that the AI is the same as a knowledgable/skilled person?

To one degree or another, this is endemic among nurses. It's part of a broader cultural element: nursing programs have entrenched a culture of nurses vs. doctors. There are literally questions on their licensing exam to the effect of "which of these orders from a doctor should you refuse to enact?" (rather than, say, "which of these orders should you contact the doctor to seek clarification on?" or some other collaborative take). Nurses are taught their job is to protect patients from physicians. Given they don't have the expertise to do that , the general result is more broadly a power struggle in the guise of patient care.

Most of the folks here on HN are dealing with customer feedback in systems automation in one form or another - it's pretty unavoidable in this age of LLM trendiness. The customers of healthcare (in both private and publicly funded systems) are the patients. So while the term might not be super natural it's an understandable one to use.

> where the sales rep begs you to give a 10 on every single question including on the interior design so they don't get fired.

Oh yes, and the nurses did employ strategies like that pre-LLM (don't know if they still do). They had to be very strategic about it (you can't just say "Rate me a 10.")

I thought that was more about correctly interpreting their asks, and not just actioning without consideration. If all your customers are saying your chair could use a cushion, it doesn't mean add a cushion, it means the chair is uncomfortable and you need to investigate why.

If all your customers are unhappy, then you probably aren't providing the high quality of service you think you're providing. After all, they're the judge, not you.