> By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides).

Are you saying that the AI is the same as a knowledgable/skilled person?

No - read my original comment.

	▲	lostlogin 5 hours ago \| parent [-]
		> By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides). Sorry, I parsed this as claiming ‘the AI solution provides a quality of results the same as a human.’ Are you actually saying that the AI solution should provide a human with the calls it identifies as needing a human review?