By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides).

I suppose you could do that with the survey as well. It'd be an interesting study to see which is more reliable.

▲ AlotOfReading 8 hours ago | parent | next [-]

   By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides).

Can you point me to the information you evidently have about which models Kaiser is using? All I can find is that they're using innovaccer, which can use any of anthropic, openai, and meta models on AWS or azure. Even their published papers don't seem to specify a particular model or capability level, just "AI". For all we know it's a gpt mini or similarly cost-effective model that has the context awareness of a Labrador hearing the word "walk".

▲

BeetleB 7 hours ago | parent [-]

> For all we know

We don't know, so let's not pre-judge.

	▲	gusgus01 6 hours ago \| parent [-]
		Or we listen to the experts who are frustrated with the system? They see the effects even if they don't know the AI model causing it.

▲ lostlogin 8 hours ago | parent | prev [-]

> By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides).

Are you saying that the AI is the same as a knowledgable/skilled person?

▲

BeetleB 7 hours ago | parent [-]

No - read my original comment.

	▲	lostlogin 5 hours ago \| parent [-]
		> By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides). Sorry, I parsed this as claiming ‘the AI solution provides a quality of results the same as a human.’ Are you actually saying that the AI solution should provide a human with the calls it identifies as needing a human review?