> You can't rely on asking the customer

It’s not even been five years of AI, and we’ve already arrived at the point where the human is wrong and the AI is right.

Mind you this is in an area where the benchmark is the opinion of the human ! So if the customer is saying you’ve shown enough empathy but AI says you haven’t, then you take opinion of the AI?

Soon we’re going to have a situation where the patient is breathing, but the AI says he’s dead.

I mean the same KPI crap has existed for decades