Google, especially Google Corp, is very much that way too. One of my users is currently getting a fair bit of spam because a spammer figured out that if they send a message with envelope sender @google.com, rcpt @gmail.com, google.com MX will accept it, then bounce it with NoSuchUser and gmail will accept it. I spent an hour yesterday looking for a way to contact Google about it, but couldn't find anything. Made harder because most things assume you are talking about gmail or youtube, not google.com itself.

It's pretty shameful that these large companies have no real way to contact them.

> It's pretty shameful that these large companies have no real way to contact them.

Along the same lines, I think organizations shouldn't be allowed to send out email but not receive email at the same address, e.g. noreply@. That's just hostile in general.

I've been slowly migrating logins off of a @gmail.com email and onto an email at a domain that I own/control for this reason. It's tedious and feels a little like an overreaction (presumably the odds of this happening to individual users are pretty low). On the other hand, the thought of some faceless fraud algorithm deciding that I should no longer have access to the credentials I use to log in to my bank, investment accounts, DMV, etc and having no real recourse beyond posting on HN and hoping that a sympathetic employee reads is pretty scary.

(I didn't want to actually host my own mail stack, so I just have a custom domain set up with fastmail and point the MX to them. Their UI is great and a breath of fresh air compared to gmail. I guess they could in theory decide to lock me out randomly too, though I trust them to have actual customer support and can just point the MX somewhere else in the worst case)

> It's pretty shameful that these large companies have no real way to contact them.

There was a thread on reddit from an escort who was on a podcast talking about how she was banned from instagram and facebook (for promoting her escorting!) and the only way she was able to get her account back was to seduce some high-level meta employees via linkedin, date them and then convince them to reinstate her accounts.

edit- not sure if this is the same girl but here is a similar article about this scenario: https://www.newsweek.com/onlyfans-star-slept-meta-employees-...

I saw these spam mails start showing up a few months ago, and I was like WOW how is google infra just letting nefarious actors use their own domain to bounce spam/fishing emails?

Hey I’ve been getting these sketchy Delivery Status Notification (Failure) emails too with my gmail handle but @google.com

“ The response was: The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google(.)com/mail/?p=NoSuchUser”

Then it has a phishing email copied below trying to look legitimate.

Can I create a filter to block this spam for good? It’s been happening for over a year now and makes me think one of my emails failed to send so I jump to open it ugh.

This has been going for months already, it will most likely never be fixed.

> It's pretty shameful that these large companies have no real way to contact them.

It's sadly all too common these days for companies to have no general customer support, only forums full of powerless volunteers. It's even started to become that phone support lines don't have anyone on the other end anymore; Microsoft for instance basically just has an LLM on the other end that waits for you to talk, then tells you to fuck off to the powerless support forum.

Customer service is for customers, not for products. You are the product.

I've been getting multiple of those a day too. It's pretty annoying. I'd love to treat them the way other junk mail gets treated but I don't want to inadvertently end up auto-binning legit mails from GMail or Google in the process.

It gives scammers more plausibility too. If the top hit in a web search is Google's support page, which gives no phone number, then scammers can get race to get the number two hit with their number...

I just got my first one of those @google.com bounces to my Gmail today.

I've been having the same issue

You should use this same technique to spam the CEO about your issue.

> It's pretty shameful that these large companies have no real way to contact them

This is by design in order to prevent any meaningful path to having to manage user complaints. Companies, broadly, used to have teams of customer support people and you could call and someone would answer to route your issue. That still exists in a lot of family run business (trash collection, home services like cleaning, custom parts etc…) but is frankly extremely rare for the majority of corporate interactions.

That’s not coming back because it’s clear that having a black hole for service saves money and doesn’t prevent repeat customers because there’s no real competition in any market, in a way that would bring customer support back.

It’s just gone.

https://support.google.com/mail/contact/abuse

If they can't figure out the problem from there with you description then they are just incompetent and you shouldn't be doing business with incompetent companies no matter how large or popular they are.

You should bring everything you rely on in house as much as possible if not possible then on business that has an incentive to work with you. If you can't afford to then question if your product is really providing value. Why anybody with greater memory than a goldfish would build on top of a google service is beyond me (probably just people falling for ads or propaganda) it's no different then building on known vulnerable software.

Fool me once, shame on you. Fool me 297 times (+ all the soft killed services without adequate support) , shame on me!

I've been receiving this also. Rather annoying!! I wonder if abuse@ or postmaster@ would be able to help... /s