I saw these spam mails start showing up a few months ago, and I was like WOW how is google infra just letting nefarious actors use their own domain to bounce spam/fishing emails?

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afandian 4 days ago | parent | next [-]

Amusingly Firebase auth (a Google product) has such a bad reputation with GMail that standard procedure is to bring your own mail service. Or your password-reset emails are binned.

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hsbauauvhabzb 4 days ago | parent [-]

Firebase technicians allegedly attempted to contact gmail support, but found that gmail did not have an inbound support contact and thus the firebase technicians were unable to rectify their issue.*

*This entire post is fabricated satire. Though, I would not be shocked if it were true.

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jongjong 4 days ago | parent | next [-]

Even inside a big corporation, even as an employee, it's hard to figure out who to talk to about various issues. So as an outsider, it feels impossible.

For security reasons, corporations don't want staff talking directly with customers. So the corporation is a blackbox with very limited communication abilities; both internal and external. It does a lot of things which affect a lot of people but if you fall through some crack, there's nothing anyone can do about it.

	▲	smelendez 3 days ago \| parent \| next [-]
		Yes, but other corporations that offer public telecommunications services have tech support, however mediocre, even if you can’t just call and ask to speak to engineering. As I recall that was even true of the free dialup ISPs (NetZero, Juno, etc.) back in the ‘90s.
	▲	bitexploder 4 days ago \| parent \| prev [-]
		It is pretty easy for gmail. There is a known (internal) contact page :)

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miki123211 4 days ago | parent | prev [-]

IMO, a more likely theory is "somebody complained about this, it was close to being fixed, but legal intervened because of antitrust concerns (privileging Firebase)"

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underlipton 4 days ago | parent | prev | next [-]

I would not be surprised to discover that much of the rest of the company is collapsing because of the amount of resources that have to be poured into AI. There's precedence for this: look at how many game studios have fallen to, "Let's make an MMO!". Even in cases where it succeeds (Square Enix) and becomes a money-printer, most of the rest of the business suffers; because it's the cash-cow, nothing - nothing - is more important than keeping it running (including the judicious production of the last half-dozen games in two of SE's flagship franchises). It's easy to imagine Google diverting and squeezing resources, trying to first catch up and then stay ahead in the LLM AI race, leading to terminal enshittification of Search, and then YouTube, and now Gmail.

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kulahan 4 days ago | parent | prev [-]

Is that what that was? I had sent myself an email the day before it started happening to me, so I thought it was just the system glitching out. That’s such a nefarious scheme!