Paying for Google One gives you human support (or at least it did...) I'd imagine that being a paying customer also gives you various rights per local laws

Google One employees the stupidest human beings on the face of Earth. Two of the morons there tried convincing me that a backup of 10+ years of message history fit in < 2MB, rather than their backup being totally broken. They also lack object permanence and literally don't read messages.

If your goal is tech support, at least if you just light the money on fire you'll get warm.