See, I've been wondering about this. I would have thought paying gives you a better chance of contacting, unlike Meta Verified which is useless. Is that not the case?

I've been an App Engine user for 15 years. Last year I needed some help and I had to pay some small amount for support and get an engineer to actually look at my account and tell me how to do something.

I don't remember how much it was, not much. I subscribed to the support for one month, then canceled. I've paid them hundreds a month for years, so it feels kind of cheap of them, but I did manage to get the help I needed.

It really depends. Sales people will bend over backwards and will escalate things internally, but once they realize you “need” them (eg: for ads or due to lockin) they stop caring.

Used to work in marketing-adjacent teams and know this too well.

Paying for Google One gives you human support (or at least it did...) I'd imagine that being a paying customer also gives you various rights per local laws