I'm still not sure why anyone would buy a dell server. Supposedly xAI buys from them, which probably accounts for this, but it is generally a much more sensible choice to buy from companies that are lower-cost and less focused on selling you "enterprise support" (supermicro et al).

Nobody ever got fired for buying Dell with ProSupport. I buy Dell servers at work because it's not my money but it is my ass on the line if something goes wrong. The quotes you get from your rep look nothing at all like the retail pricing on Dell's website.

> buy from companies that are lower-cost and less focused on selling you "enterprise support" (supermicro et al).

From past experience, vendors like SuperMicro aren't much cheaper at scale because Dell can give 80% discounts on volume, and most Dell server sales are done via Channel with an MSP who will manage and administer the system.

Ofc, this continues to reinforce my belief that the "AI boom" in it's current form (and once you remove the scooby doo monster mask) is basically a "Datacenter/Telecom Bubble" 2.0 like back in 2000-01. The multiples, messaging, vendors, and margins are almost the exact same.

During the Dot-com Boom, Telecom and hardware companies were also expanding DC and telecom capacity massively (to surf and host a website on the Internet, you kinda need Internet and web hosting), and when the Dotbomb happened, the Telco bubble collapsed subsequently as well (remember WorldCom/MCI?)

That's why the 2000s were horrible for anyone with a CS/CE/CSE/EE degree, because both software AND hardware industries collapsed. Imagine a world in the late 2020s where you cannot land a job as a Fullstack Engineer OR an ML Infra Engineer - that was the 2000s except with older stacks.

That's also why I'd be optimistic if a bust happens - the overcapacity in compute that arose from the Telecom and Dot-Com Busts both helped usher the Cloud, SaaS, E-Commerce, and Social Media boom because the infra has been laid and became cost effective. It is also in this context that Paul G's "cockroach" and "ramen profitability" essay came to the fore.

At scale, the savings of slightly cheaper hardware is often dwarfed by supply chain management costs, both direct and indirect. How much is it worth to your business to get the hardware deployed six weeks sooner and/or with a high probability of timely delivery? I imagine xAI wanted to move with maximum speed.

This is a big part of the decision process. North American supply chains are slightly more expensive but also fast and responsive. The advantage of someone like Dell is also that they can do almost everything in-house, which avoids the overhead (to the business) of coordinating integration of components manufactured in Taiwan, the US, etc into the final build. I’ve done it both ways. There are real tradeoffs so context matters.

My experience with Dell is that they are not that focused on selling enterprise support (at least compared to HPE), at most they will push for bundling hardware (cables, cable trays, front covers, PERC...) that you do not really need in order to get better volume discount.

Price-wise I don't see a meaningful difference between Dell and SuperMicro (or even "non-traditional" server vendors like Asus and Gigabyte).

We buy them because our experience is that they are extremely reliable and their iDrac management system is better than the alternatives, which saves us time (thus money). Maybe they aren’t the cheapest at initial purchase, but less maintenance and the ease of administration makes up for it.

Probably iDrac. AI servers are mostly just white boxed nvidia reference designs. Not much markup.

In todays market I think there is a lot more consideration to speed of delivery over price. Dell has historically been NVIDIAs #1 OEM partner so it would not surprise me if Dell has supply chain advantages over other server vendors.

For academia, I've found that Dell seems to seek and get sole-supplier contracts with universities, so research groups are forced to use their grant money to buy from Dell, often at inflated costs.

To me the OOB/BMC interface of the server is the main tangible difference not the support contract implementation.

IDRAC is miles ahead of SMC/MEGARAC. It's not even close.

For the international hardware warranty transfer.

You want enterprise support. GPU quality is atrocious, you will have your Dell tech in there replacing GPUs and fans all the time.