My daughter took her Alienware laptop to school with her. The keyboard broke and we contacted Dell support hoping to just buy a new keyboard. Instead, they sent a technician to her dorm next day who fixed it on-site.

What really impressed me was that we bought the laptop in the US where we live and she was going to school in Canada.

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jlund-molfese 6 days ago | parent [-]

That’s really cool! Was this just with the standard warranty, or did you have to get some sort of extended support plan?

	▲	criddell 6 days ago \| parent \| next [-]
		It was the standard warranty which makes me think there was a known flaw in those keyboards. Interestingly, I got nowhere with phone support. The support person told me there were no keyboards available and didn't know when it would be back in stock. So then I contacted Dell support on Twitter (as it was known back then) and they immediately got back to me to find out what happened and arranged the repair.
	▲	the_pwner224 6 days ago \| parent \| prev [-]
		Their higher end consumer models come with ProSupport as the standard warranty.