| ▲ | jlund-molfese 6 days ago | |
That’s really cool! Was this just with the standard warranty, or did you have to get some sort of extended support plan? | ||
| ▲ | criddell 6 days ago | parent | next [-] | |
It was the standard warranty which makes me think there was a known flaw in those keyboards. Interestingly, I got nowhere with phone support. The support person told me there were no keyboards available and didn't know when it would be back in stock. So then I contacted Dell support on Twitter (as it was known back then) and they immediately got back to me to find out what happened and arranged the repair. | ||
| ▲ | the_pwner224 6 days ago | parent | prev [-] | |
Their higher end consumer models come with ProSupport as the standard warranty. | ||