There needs to be some recourse here. Amazon isn't going bankrupt and closing business. They need to honor their customer commitments.

After all, earn trust and customer obsession are two of their leadership principles

Amazon has become incredibly inhospitable. Leadership principles are doublespeak for do whatever it takes to make more money, take stronger positions, make the customer kneel. Did you know their returns can now take up to 90 days to receive a refund? It is just one of the many many ways.

I quit recently. I couldn't trust anyone to act in good faith. My days were getting worse. Stress at all time high. It comes down from the top aka Jassy and Bezos.

Edited per requests

I had a very hard time working there, maybe the worst time in my life. I worked with a lot of very smart people, but something about the company culture is doomed in a way I haven't seen before.

Last year I read the book Julia by Sandra Newman, which shows the story of 1984 from Winston's lover's perspective. Spoiler, at the very end of the book, Julia escapes Airstrip One, and we find out that Big Brother has just been captured by the good guys, and he is now a decrepit old man with no understanding of the world.

This implies that all the suffering, hardship, and pain experienced in the dystopian classic happens for no reason at all. Airstrip One is just a machine that gnashes and grinds each individual person within it and outputs... nothing.

This is the closest any book has gotten to describing my Amazon experience. I read headlines like this and wonder how long the machine continue to run for.

>They need to honor their customer commitments.

I assume there is already something in the EULA covering their asses. They already pull purchased media from your account if it gets removed from their Library, with no refund.

I'm sure you can take them to the small claims court, of course if you do that Amazon ban you from ever using any of their services. Given how many people rely on Amazon prime these days that's not a pleasant prospect.

Even if they did go bankrupt, it's ridiculous that apps bought through that store would suddenly stop working. The mobile software industry way too closely ties applications to these "stores." Imagine if Ace Hardware went out of business and then suddenly my drill and hammers disappeared or stopped working!

I'm surprised they're not just refunding all the purchases. I thought Amazon was still that kind of place. When they discontinued Amazon Cloud Cam in 2022, they sent out a replacement Blink camera for every Cloud Cam I had purchased, plus a year of free Blink service. This was 5 years after I had purchased the cameras, and they made no commitment to them working forever.

When you say isn't closing business, that's precisely what they are doing. Amazon is an umbrella company with many business operating underneath it. Their app store is just another vertical like AWS is separate from the retail site. If they choose to stop offering a service, that's their prerogative.

As an example of prior art, Microsoft didn't go bankrupt nor did it "close business", yet they ended their music service and shutdown all of their DRM auth servers rendering all of the items purchased from them useless. This is the same thing.

>Amazon

>principles

> After all, earn trust and customer obsession are two of their leadership principles

You missed a "/s" at the end, I guess?