Did you attempt to appeal? support@anthropic.com is just an AI bot that refuses to connect me through to human support :'(

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Crystalin 5 hours ago | parent | next [-]

We did try to appeal.

First reply: > Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience.

We were still banned after few days so I sent another email to ask to be unmanned.

Second message:

> Thanks for getting in touch. Please visit our Safeguards Center for more information about our approach to user safety, warnings, and appeals.

I tried more and more but only got only replies to visit more and more links. I gave up at some point

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mingus88 5 hours ago | parent | prev | next [-]

Chargeback. Literally the purpose of it is when you were charged for a service you never received

Enough chargebacks will threaten their merchant account

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fweimer 5 hours ago | parent [-]

What do people in countries where chargeback is only possible for unauthorized transactions (which wouldn't apply in this case)?

	▲	gpm 4 hours ago \| parent \| next [-]
		The local equivalent of small claims court? Or the Sam Francisco small claims court that their terms of service seem to agree to. They don't have a leg to stand on here since the terms of service provide that they will refund you.
	▲	cpach 5 hours ago \| parent \| prev \| next [-]
		If it was for personal use, surely there would be some kind of consumer organization or ombudsman one could contact for advice? For B2B, I guess the local chamber of commerce might be able to advice.
	▲	philipwhiuk 4 hours ago \| parent \| prev [-]
		Complain to your politicians for better regulation?

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dmd 5 hours ago | parent | prev [-]

Anthropic does not offer support to anyone but their largest enterprise clients.

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Steve16384 5 hours ago | parent [-]

Why is it that the larger the company, the less likely they'll have proper support?

	▲	Henchman21 4 hours ago \| parent [-]
		Because “Fuck you, thats why” Welcome to America, now gimme my money.