2023 in the Pacific Northwest. We were given the argument that tree cover was a problem quite early on in our attempted troubleshooting. The house is a waterfront property, with a clear view of sky to the east. Anyways, the suspected issue continued to evolve, and we were not able to get to the bottom of it with the support we received.

Certainly, our experience could be an anomalous. But I certainly hear this happening all the time with Tesla, with the manufacturer trying to void warranties and evade liability for vehicle defects.

I just.. wouldn't be bullish on any of Elon's companies in a crowded market; which I suspect will define more his companies in the future. His politically obtuse behavior and lack of respect for authority is enough to turn off ethically minded consumers; and that's before the general crummy experience of being his customer. My best friend has a Honda EV that broke down twice, one time being potentially out of warranty-and the dealer repaired it, no questions asked

It can be counterintuitive because the user terminal is shaped like the kind of satellite dish we’re mentally prepared to understand, the kind we’ve had for the last 50 years, but it’s fundamentally different. The “clear view of the sky to the east” is the source of your problems. Starlink satellites move quickly across a the sky, and the dish needs a comparatively massive 100+ degree view angle to ensure continuous contact. If you look around online you can see comical configurations with Starlink mounted on enormous poles to get them above the tree line. This issue is the #1 cause of problems we see with new installs.

Realistically Starlink is not going to diagnose RF issues at your site. Microwave either works, or gets expensive fast (because you need an expensive person with expensive test equipment to properly investigate). A wild guess based on the available information is that reflections off the water surface are the cause.

Did you try a different wifi hotspot, convinced the one they ship with it sucks from my experience with it. Couldn't handle a connection maybe 8 meters away and one floor up, no walls.

Would be interesting to measure the amount of Ku-band ghz noise near your property.

Generally, sky to north is what matters. I've done a fair bit of boondocking with starlink and found it to be very sensitive to tree cover in the wrong part of the sky.

I don't think that starlink's support or documentation is particularly great, but it still seems better than my experiences will cell phone and internet service providers.

You…wouldn’t be bullish on the most successful businessman in the history of the world?

Sometimes I come here for a good laugh