| ▲ | hattmall 9 hours ago |
| Yeah I'm not really sure what issues you could reasonably expect a satellite internet provider to be troubleshooting at all. It's very much a 0 or 1 situation. |
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| ▲ | nikkwong 9 hours ago | parent [-] |
| Then tell the customer that, rather than string them along for 8 months promising fixes (software or hardware), that never come in |
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| ▲ | inemesitaffia 8 hours ago | parent [-] | | If they don't put people on the ground they don't have the insights required. It's like trying to diagnose WiFi next to a radar station remotely when you don't know the user is next to one | | |
| ▲ | nikkwong 8 hours ago | parent [-] | | Again... the logistical structure of the company is not something that the customer should have to be privy to when trying to figure out if the product is going to workout for them, or not. If the product is not going to be working, the company should not be charging the customer $100 a month for 8 months promising a fix that will never come in. | | |
| ▲ | inemesitaffia 7 hours ago | parent [-] | | I don't disagree. Just pointing out that there's things you can't diagnose without being physically present. And these kinds of issues aren't only existent in Telecoms or SATCOM in particular. The user should ask for a credit/refund. The product was almost certainly working. But not meeting expectations. If not it wouldn't have been on for 8 months. Can't tell me you ran 0 bytes over it |
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