| ▲ | redleggedfrog 7 days ago |
| I've gone through times when management would treat estimates as deadlines, and were deaf to any sort of reason about why it could be otherwise, like the usual thing of them changing the specification repeatedly. So when those times have occurred I've (we've more accurately) adopted what I refer to the "deer in the headlights" response to just about anything non-trivial. "Hoo boy, that could be doozy. I think someone on the team needs to take an hour or so and figure out what this is really going to take." Then you'll get asked to "ballpark it" because that's what managers do, and they get a number that makes them rise up in their chair, and yes, that is the number they remember. And then you do your hour of due diligence, and try your best not to actually give any other number than the ballpark at any time, and then you get it done "ahead of time" and look good. Now, I've had good managers who totally didn't need this strategy, and I loved 'em to death. But for the other numbnuts who can't be bothered to learn their career skills, they get the whites of my eyes. Also, just made meetings a lot more fun. |
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| ▲ | bigiain 7 days ago | parent | next [-] |
| > I've gone through times when management would treat estimates as deadlines, and were deaf to any sort of reason about why it could be otherwise, like the usual thing of them changing the specification repeatedly. I worked at a place where this management insanity was endemic, which lead to everyone padding all estimates with enough contingency to account for that. Which lad to the design team, and the front-end team, and the backend team, and the QA team, all padding out their estimates by 150 or 200% - to avoid the blame storms they'd seen for missing "deadlines". Then the Project managers added those all ups and added 150 - 200%. Then the account managers and sales teams added 150 - 200% to the estimated costs before adding margins and setting prices. Which ended up in literally around 1 million dollars a month to maintain a website which could _easily_ have been handled by a full time team of 8 or 10 decent web and full stack devs. Hell, apart from the 24x7 support requirement, I reckon I know a few great Rails or Django devs who could have done all the work on their own, perhaps with a part time of contracted graphic designer. That all lasted a handful of years, until the client worked out what was going on, and my company management flew the whole thing into the mountain, with ~100 people losing their jobs and their owed entitlements (I was out about $26K that day.) |
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| ▲ | ethbr1 6 days ago | parent | next [-] | | This is literally the endgame. And the only cure is instead building a company that's tolerant of mistakes while still aspiring to excellence. The one I've worked at which got the closest had a corporate culture that failures were atrributable to processes, while successes were atrributable to individuals/teams. Of course that had its own negative side effects, but on the whole it made the company a lot more honest with itself. And consequently got better work out of everyone. | | |
| ▲ | veunes 6 days ago | parent | next [-] | | To shift the focus from blame to improvement is critical for fostering innovation | |
| ▲ | likium 6 days ago | parent | prev [-] | | Just curious if the processes got tuned/adjusted as a result? And what were the negative side effects? | | |
| ▲ | ethbr1 6 days ago | parent [-] | | Absolutely! That was one of the common productive outcomes: this policy / approach is screwed up, and we could do it better. Negative side effects were about what you'd imagine. Some low performers unjustly shielded themselves. Safeguards were overbuilt as proof "something" was changed to prevent a failure repeat. Executive promotion criteria could get squirrelly. Etc. But on the whole, I think the individual/team productivity boost and agility created by honesty was a huge net win. | | |
| ▲ | heelix 6 days ago | parent | next [-] | | The first time I'd seen a blameless post mortem, I thought it was a load of bs, as another organization had just caused the first significant production outage our app had ever had. Convenient... no blame. We went along with the process and it did not take very long to understand how this changed the culture. If someone horked a step on a manual deploy, the real question is why is this not automated. People stopped hiding mistakes - so the old snipe hunts where information to trouble shoot might 'disappear' faded and made it easier to debug and then figure out what could be done better. It helped the business understand that 'running in production' did not mean done. Ryan, if you are out there reading this - ty. | | |
| ▲ | ethbr1 6 days ago | parent [-] | | 100%. It was an eye opening experience. Felt somewhat akin to running an RCA on "Why do people hide mistakes?" Well, because it's in their self interest to do so! |
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| ▲ | MichaelZuo 6 days ago | parent | prev [-] | | Wouldn’t a hybrid system make more sense? To only assign blame to people/teams when they’ve guaranteed in writing that it would be so and so, avoiding the downsides. And blaming the process when there were no such guarantees? | | |
| ▲ | ethbr1 6 days ago | parent [-] | | The issue with any hybrid system is you have to play the incentives out at scale. E.g. if blame is assigned when there's a written guarantee, why would anyone ever make a written guarantee? And not trying to be obtuse, but I've only ever seen blameless cultures work in absolute. Compromises let back in all the nasty mal-incentives you see driving unproductive CYA behaviors. | | |
| ▲ | MichaelZuo 6 days ago | parent [-] | | E.g. Some people with lower amounts of credibility will be eager to make guarantees in writing, if they want to sound more convincing than someone with higher credibility who disagrees. Something like a new engineer disagreeing with a PM, a PM disagreeing with higher management, etc… There’s many reasons why that would be a favourable choice. |
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| ▲ | okeuro49 6 days ago | parent | prev | next [-] | | > padding out their estimates by 150 or 200% - to avoid the blame storms they'd seen for missing "deadlines". This is good advice, as devs tend to underestimate. | |
| ▲ | TaurenHunter 6 days ago | parent | prev | next [-] | | That is probably analogous to what happens in the American healthcare sector with physicians/hospitals/insurance carriers/pharma/etc. Each one padding their bills making it horrendously expensive for everyone at the end of the chain. | | |
| ▲ | timy2shoes 6 days ago | parent [-] | | The padding in healthcare is part of the system. One part is to have high prices so insurance can negotiate them down. And for hospitals in particular, prices are padded to subsidize emergency care for the indigent (which they have to provide without regard to ability to pay; thanks Reagan). | | |
| ▲ | oefnak 6 days ago | parent | next [-] | | How can you not be grateful for that? You don't have money, so you should die? Is that really what you mean? | | |
| ▲ | jprete 6 days ago | parent | next [-] | | That's a hyperbolic misstatement of the situation on the ground. Poor people use free emergency rooms as primary care instead of paying for primary care physicians. That's a cost disaster no matter what you think should be done about health care. We'd be much better off with actually free primary care for the poor, and it would at least make sense to prevent the emergency room misuse since it's so wasteful. But it's politically untenable in the US to fix a broken system in any direction people don't like, even when it's Pareto optimal. | | |
| ▲ | skeeter2020 6 days ago | parent | next [-] | | This is the story in Canada as well, but way more than the very poor, because there are not enough primary care physicians where needed, and not enough people pursue family medicine. Why would you? What med student looks at the prospect of administering a dinky small business on top of actually practicing medicine, pay well but not great, and have zero equity when they retire?
So we land in a similar position because the change might be publicly funded group practices instead of pay per service which has better optics. | | |
| ▲ | MichaelZuo 6 days ago | parent [-] | | Yeah it seems partial privatization is inevitable or at least the default outcome, at least in Ontario. No other way out that’s also politically viable to enact. |
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| ▲ | jen20 3 days ago | parent | prev | next [-] | | > But it's politically untenable in the US to fix a broken system in any direction people don't like It’s not even obvious to me that people don’t like the notion of sane, socialized healthcare. They’ve just been trained not to like the name. | |
| ▲ | rickydroll 6 days ago | parent | prev [-] | | See "We've got you covered" for an analysis of reallocating current US healthcare spending into a general healthcare program that aligns with your thinking. https://www.penguinrandomhouse.com/books/690632/weve-got-you... |
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| ▲ | sobkas 6 days ago | parent | prev | next [-] | | How about government is paying for treatment of people too poor to pay themselves and everyone is paying their share to finance that spending? And as a bonus everyone else will also get their medical treatment financed this way? | |
| ▲ | hezralig 6 days ago | parent | prev [-] | | [flagged] |
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| ▲ | euroderf 6 days ago | parent | prev | next [-] | | > One part is to have high prices so insurance can negotiate them down. One basic truism in business is that "Everybody wants a discount". | |
| ▲ | ykonstant 6 days ago | parent | prev | next [-] | | Did... did you just chide Reagan because his healthcare policy was not sociopathic enough? I'll admit, that's new. Impressive. | |
| ▲ | takemetoearth 6 days ago | parent | prev [-] | | Yeah, it would certainly be cheaper if those uppity poors just died instead. | | |
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| ▲ | 93po 6 days ago | parent | prev [-] | | was this a company based out of Portland by chance? sounds like my last employer |
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| ▲ | genghisjahn 6 days ago | parent | prev | next [-] |
| What helped me was to track Sprint Volatility in addition to Sprint Velocity. We had our over all capacity, let's say 40 points and that would go up or down some based on people leaving the team, joining the team, etc. It's just an average of how much a team can get done in a given sprint. Velocity was gauged as points per person per day. Volatility is how much the sprint changes. Sure you can pull one 5 pt ticket out and add in a 3 point and 2 point, but if you do that 12 times in a two week sprint, we will not finish the sprint even if total capacity stays under 40 points. I would snapshot the sprint each day, so each day I could see how many tickets got removed/added. The end result being I could show my manager, look, when volatility is low, we almost always finish the sprint. When the volatility is high, we don't, it doesn't matter if we are over/under velocity because we don't have the time to properly plan and get clarity on asks. Have our product team think more than two weeks out and we'll deliver. That worked to a degree. |
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| ▲ | Izkata 6 days ago | parent | next [-] | | > Volatility is how much the sprint changes. Sure you can pull one 5 pt ticket out and add in a 3 point and 2 point, but if you do that 12 times in a two week sprint, we will not finish the sprint even if total capacity stays under 40 points. Isn't the entire point of a sprint that, once planning at the start of the sprint is over, you can't change what's in it by reprioritizing? All of product's reprioritizing should be in the backlog, not the sprint, and only affect what the next sprint is going to be, not the current one. | | |
| ▲ | wolpoli 6 days ago | parent | next [-] | | In official scrum, the development team could choose to accept substitution. It looks like the GP's case, they are obligated to accept substitution. | | |
| ▲ | genghisjahn 6 days ago | parent [-] | | After I presented the volatility findings, that changed. Sprints largely had to stay as they were and the team decided what we’d take on after the sprint started. It got better. But the whole sprint/scrum/agile thing is still weird. It can be helpful but in a large org it’s never easy. I hope for further improvement in the area of scheduling/estimation in software development. |
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| ▲ | skeeter2020 6 days ago | parent | prev [-] | | ...which is one of my major (of many) complaints about all "scaled agile" frameworks: the promise is that you put all this planning effort in we won't blow up your plan for the next 4/6/n sprints; you get stability and predictability, and can actually shave a yak or boil the ocean, things that are hard to progress with just a 2 week window. Who has ever seen an org with the discipline to NOT do this? Executives are rewarded for the "action imperative" and quick course corrections. They want big, bankable delivery dates AND agile responsiveness to fundamental goal changes. Good luck. |
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| ▲ | chipdart 6 days ago | parent | prev | next [-] | | > What helped me was to track Sprint Volatility in addition to Sprint Velocity. I dread to imagine the number of bike shedding meetings and planning poker it takes to change a 5 to a 3 or 7. | |
| ▲ | nunez 6 days ago | parent | prev [-] | | Jitter in agile; I love it. |
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| ▲ | aoeusnth1 7 days ago | parent | prev | next [-] |
| In my experience, super large estimates don’t make you look good in the long run, they make you look incompetent. The engineers who are most likely to be under-performers are also those who give super inflated estimates for simple tasks. Maybe this is a good strategy for dealing with people who aren’t going to judge you for delivering slowly, or for managers who don’t know what the fuck is going on. For managers who do, they will see right through this. |
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| ▲ | eminent101 7 days ago | parent | next [-] | | So many bold claims in this comment and little to no justification. For what it's worth I've seen pretty much the opposite. I don't know about competent vs. incompetent engineers. But when it comes to experience, I've seen the inexperienced ones giving super low estimates and the experienced people giving larger estimates. | | |
| ▲ | koyote 6 days ago | parent | next [-] | | > I've seen the inexperienced ones giving super low estimates and the experienced people giving larger estimates I have the same anecdotal experience with a possible explanation: Inexperienced engineers often don't see the greater picture or the kind of edge cases that will probably need to be handled ahead of time.
I've often had the following type of conversation: Engineer: "I think that would be a day's work" Me: "This will need to interact with team X's package. Have you accounted for time spent interacting with them?" Engineer: "Oh no, I guess two days then" Me: "Will this account for edge case 1 and 2?" Engineer: "Ah yes, I guess it would be three days then" Me: "Testing?" Engineer: "Maybe let's say a week?" On the other hand experienced devs might have their judgement clouded by past events: "Last time we did something with X it blew out by 3 months" - Ignoring the fact that X is now a solved issue | | |
| ▲ | roenxi 6 days ago | parent [-] | | > "Last time we did something with X it blew out by 3 months" - Ignoring the fact that X is now a solved issue This is software though, if X has actually been done before then it doesn't need to be done again. It is already done. Task X clearly had the potential to blow out by 3 months, and they are now working on task Y that is similar to X. It is a reasonable position to assume that there are other as-yet-unknown issues that might cause it to blow out by 3 months until someone has demonstrated that all the unknown unknowns are also resolved by doing it quickly. That is just basic evidence based planning. | | |
| ▲ | lesuorac 6 days ago | parent [-] | | I've always found that finding a similar scope problem and how long it took is the best predictor of how long the new problem is going to take. |
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| ▲ | c0balt 6 days ago | parent | prev | next [-] | | Ime, as a junior dev/ops person, there is almost always scope creep and adding padding grants you room to account for the new idea your supervisor/ user thought of when being midway into development. As far as I can tell, my supervisor also assumes my estimates should be padded more because sometimes you might need wait on human i/o for longer than planned (holidays/ sick leave/...). | | |
| ▲ | skeeter2020 6 days ago | parent [-] | | one thing that I like, that can help, is to add explicit things in the spec that it will NOT do. If you keep this "types" of functionality you can shut down a lot of scope creep: "we need to send an email alert after the job is done." gets answered "we can do that in a future iteration because this says the feature will not include any alerting or notifications, just log to a file and finish". |
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| ▲ | gjvc 7 days ago | parent | prev | next [-] | | But when it comes to experience, I've seen the inexperienced ones giving super low estimates and the experienced people giving larger estimates is the essence of this thread | |
| ▲ | taurath 6 days ago | parent | prev | next [-] | | A big problem when you're a more experienced engineer is when you have your hands in a lot of things and know the relative priority of stuff and how likely it is that something else of importance will pop up. So you anticipate things getting sidetracked over time, and try to make a bit of a longer estimate, usually to give yourself the slack to do other important things without looking like you're falling behind in JIRA. Giving an "if I had nothing else going on" estimate can be a big trap to fall into - they will only see the number and judge your performance based on that. This dovetails into the problem that untracked but still important work being thankless in low trust environments - not all work can ever be tracked, or else the time to track that work would take as long as doing the work. Examples: literally any emotional labor, time to monitor, time to train, time to document when its not explicitly required, time to solve little problems. In the environment where none of this counts because its not quantifiable, everyone with knowledge makes themselves into a silo in order to protect perceptions of their performance, and everyone else suffers. I'll go even a little further to say that companies that attempt to have no untracked work are by nature far more sociopathic - thus far there's basically no consequences for sociopathic organizations but I hope one day there will be. | |
| ▲ | bdangubic 6 days ago | parent | prev [-] | | I think general problem on HN is that you can't say something "bold" without people going "nuts" - especially when it comes to estimating work. In my experience (been hacking since the '90's before it was cool) great developers are great at estimating things. And these are not outliers, all except 1 great developer I've had pleasure of working with over these years has never been "off" on estimates by any statistically significant margin. but you say anything like that here on HN and it is heresy. My general opinion is that developers LOVE making everyone believe that software development is somehow "special" from many other "industries" for the lack of a better word and that we simply cannot give you accurate estimates that you can use to make "deadlines" (or better said project plans). and yet most developers (including ones raising hell here and downvoting any comment contrary to "popular belief") are basically doing sht that's been done million times before, CRUD here, form there, notification there, event there etc... It is not like we are all going "oh sht, I wonder how long it'll take to create a sign-up form." I think we have (so far) been successful at running this "scam" whereby "we just can't accurately estimate it" because of course it is super advantageous to us. and WFH has made this even worse in my opinion - given that we can't provide "accurate estimates" now we can simply pad them (who dare to question this, it is just an estimate, right? can't hold me to the estimate...) and then chill with our wifes and dogs when sh*t is done 6 weeks earlier :) | | |
| ▲ | mewpmewp2 6 days ago | parent | next [-] | | It really depends on what you are working on. When I did agency type of work, building things you have built before, from scratch, it's easy to estimate. E.g. some sort of e-commerce website from scratch. On the other hand, working in a large corp, with massive legacy systems, unknown domain knowledge and dependency on other teams, it becomes near impossible. What might have been a 2 hour task in agency, might either be completely impossible during our lifetime unless the whole company was built from scratch or take 2 years. You might need 6 other teams to agree to make some sort of change, and you first might have to convince those teams, and then 2 teams will initially agree to it, then pull out in the last moment, or realize they can't do it. | | |
| ▲ | bdangubic 6 days ago | parent [-] | | In your 2nd example of a large corp I can see myself joining and not knowing anything about all these potential landmines etc… but if I was at that corp for say 2-3 years those would all be known things, no? And hence estimates can come with number of assumptions based on 6 other teams doing whatever it is that they need to do etc…? But I totally agree with your point and would not be disappointed if someone missed an estimate in that sort of chaos. My comment was not really geared towards chaotic organizations but general sense (especially in myriad threads on this forum) that SWEs think that somehow our profession is so “special” that we cannot possible know how long something will take. I simply do not accept that and personally believe that more likely vast majority of SWEs simply suck at their job. there are roughly 4.5 million of us, how many are really good at their jobs (big part of which is estimation)? probably like 0.4% :) | | |
| ▲ | WOTERMEON 6 days ago | parent [-] | | I agree with the general sentiment (estimation is part of the work, ppl are not good at estimates, ppl are not good at their job)
I also think that in high churn rate companies, or where team get created and disbanded every two quarters, it’s quite difficult to have a mental model on other teams ability to deliver a dependency for your team.
And this situation I find quite common tbh |
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| ▲ | redleggedfrog 6 days ago | parent | prev [-] | | You can't make accurate estimates that can be used for deadlines for non-trivial work. You can make educated guesses on how long specific things will take, and it might be a pretty good guess if you've been keeping metrics on your past work, including things like vacation days and other similar disruptions as well, and keeping a team together long enough to have solid institutional knowledge on your code-base. And you can respectfully lay these numbers out to a manager in the form of, "This will probably take 1 to 3 days," or for bigger stuff, "2 to 3 weeks", and so on. And the manager can take the sum of all this and say, "The soonest it can probably be done is 3 months, but most likely it'll be 4, with a small chance of a bit longer", or whatever, you get the idea. And then the mangers can set the deadline as they see fit. Now, for some reason, many managers just look at the first number and are done - that's the due date. And then after that they get deer in the headlights treatment, so the worst case becomes the best case. That's on them. If they don't understand that software estimation isn't an exact science they're in the wrong field. As for software development being special, I really hope that what I've described above is like other engineering disciplines, and we're not special. I don't want to be special, I want to be an engineer, like those who work with aircraft or bridges and what not. I feel like in those fields the concept of estimation is a little more respected. But I'm probably wrong. :^) I'll mention I've been a professional software developer since the early 90's, not that experience equals veracity. But I've had good success using the system above, and even though the bad managers to good managers was pretty even during that time, the company experienced outstanding success during my tenure (20 years!). In the end, bad managers never last. Good managers, who take reasonable estimates to their superiors, succeeded, where managers who brought "It'll be done July 1st" got doubted because their superiors know it really doesn't work that way. | | |
| ▲ | bdangubic 6 days ago | parent [-] | | your comment is exactly what I am talking about. you actually CAN make accurate estimates for non-trivial works. try to envision this - I hand you a non-trivial assignment to estimate with a condition that if you meet your estimate -/+ 5% you get 7-figure bonus. alternatively if you do not you get fired. after working 30 years in the biz you tell me which of the two is happening for you? I worked at two places that gave huge bonuses when deadlines were met (based on “estimates”) and wouldn’t you know it sh*t always got done on time and people got paid. | | |
| ▲ | leetcrew 6 days ago | parent | next [-] | | in the short term, people will work crazy hours to hit a date if it's the difference between a 7 figure bonus and getting fired. if the estimate is based on devs working reasonable hours, that's a lot of slack built in. I'm sure they hit the date more often than not in your scenario, provided they control most of the dependencies, but it's not a sustainable approach for delivering features. "provided they control most of the dependencies" is a pretty important caveat by the way. many times I've seen people get the rug pulled out from under them by partner teams at the last second. it doesn't matter how clever you are or how hard you work. if you depend on something owned by a team far away in the org chart, they can always blow up your project with little consequence. | | |
| ▲ | bdangubic 6 days ago | parent [-] | | I honestly do not think it is about working crazy hours. perhaps my example can be misunderstood in a sense that if you give someone 7-figure bonus they will inevitably work 20hrs/day if necessary to get there which of course would not mean that they estimated correctly but were off by 12hrs/day :) as things stand what is my incentive to provide an accurate estimate? if no one can question my estimate and hold me to it (well perhaps they can question it but we as industry have successfully been able to convince everyone that these are just estimates, nothing else...) what is my incentive to be accurate? If like one of the commenters above can say "it'll be 2 to 3 weeks" there is an INSANE difference between 2 and 3 weeks, 33% difference. it's like coming to buy a house and agent says "this house is $200k or $300k but you sign here on the bunch of dotted lines and we'll tell you all about it eventually before you have to cut a check." It is good to be in this industry (and especially if you WFH) - say 2 to 3 weeks, finish in 2 and get a week of working on your wellness (or another job :) ) | | |
| ▲ | yetihehe 6 days ago | parent | next [-] | | > it's like coming to buy a house and agent says "this house is $200k or $300k but you sign here on the bunch of dotted lines and we'll tell you all about it eventually before you have to cut a check. Not really with price, but when I've had my house built, the date was overshoot by about 30% too, because of various reasons, like having to stop for winter because some supplies were late by a week several times or my builders had to help teams at other places from time to time (because other teams were late too), not doing anything at my house sometimes for days. So even when building homes (something they do again and again) you can't really put exact estimates. | |
| ▲ | 6 days ago | parent | prev [-] | | [deleted] |
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| ▲ | redleggedfrog 6 days ago | parent | prev [-] | | That's an interesting scenario you're proposing. To answer it personally, which of the two, 7 figure bonus or being fired, it'd be I'd quit. If someone is structuring the development of software based on this premise, then they are going to need a different kind of person than me. But I admit I'm probably an outlier here. I don't really work for the money, and my salary is enough, and I don't like undo pressure. For arguments sake let's say the 7 figures is $1,000,000. To offer that kind of bonus the project is likely going to be a larger one. And I'm assuming my estimate is determining the deadline, so of course I'm making sure it's something I think I can achieve. But then there are other significant problems with this structure and the likelihood of meeting the deadline, and, more importantly, generating good code and user experience. - +5% (in ignoring the -5% as no one cares if you're early unless it creates some sort of QA burden) implies a narrow window. On a 6 month project that is ~6 days. Enough that personnel changes or other uncontrollable factors could lead to a missed deadline. One person getting fed up and leaving would be a huge problem. - The specification would have to be really clear and agreed upon, since there is much at stake. - Any changes, scope creep, customer requests, could change the development time, and you'd have to have some sort negotiating buffer built in since there is now so much at stake. Otherwise you're going to get literally everything rejected by the developer as they drive towards the deadline (maybe that's what you want, though). - Is the result worth having? A focus on a deadline, in my experience, tends to shortchange quality. But maybe the deadline is more important than quality. - And lastly, if that deadline is missed, or worse, something changes the scope of the project and the bonus is not awarded because that led to the deadline being missed, you're going to have some super pissed developers that will not trust such an arrangement in the future. I suspect you're talking about situations beyond my pay-grade. I've been a meat and potatoes programmer working in e-commerce and integrations mostly, and we don't see 7 figure bonuses. We certainly have had can't miss deadlines that we mostly didn't miss, but mostly those deadlines were due to external factors (API deprecation mostly), or financial considerations, or lastly, arbitrary deadlines set by management. On the latter, those mostly got missed. But that was to be expected as they were not tied to reality. And I'd second leetcrews comment below of, "...but it's not a sustainable approach for delivering features". Maybe this scenario works once or twice, but it seems like a terrible way to develop software. But still, an interesting thought experiment. |
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| ▲ | tivert 7 days ago | parent | prev | next [-] | | > Maybe this is a good strategy for dealing with people who aren’t going to judge you for delivering slowly, or for managers who don’t know what the fuck is going on. For managers who do, they will see right through this. I think a manager who doesn't know the difference between and estimate and a deadline is one who "[doesn't] know what the fuck is going on," and that's the kind of manager the GP uses this strategy with. | | |
| ▲ | jjk166 6 days ago | parent | next [-] | | The big issue is when a manager knows the difficulty of the task but not the context it's being done in. A project may be perfectly reasonable to complete in 4 weeks if it's given the priority it deserves, but I know that I'm almost certainly going to get pulled off to do something else so it's going to wind up taking 12 weeks, and then with a very moderate 33% padding giving an overall length of time of 16 weeks, the manager (who has no visibility to the thing which will pull me away) thinks I'm adding 300% padding. Then they say "surely you can do it in less time if we just don't let you get pulled away" and of course you say "well I've been pulled away from all of the past 27 projects over the last 5 years" and they say "don't worry I'll make sure this time is different." It's not a lack of technical competence, it's a lack of introspection and managerial soft skills. | |
| ▲ | tonyedgecombe 6 days ago | parent | prev [-] | | I think a lot of them know the difference, they just don't care. The estimate is a tool to beat you with. |
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| ▲ | mewpmewp2 6 days ago | parent | prev | next [-] | | I've been considered high performer everywhere I went, only when I was beginning I usually gave very low and naive estimates, experience has taught me otherwise. Of course it will also depend on who and why I'm giving those estimations to. Usually there are just too many unknowns that higher estimate is justified to avoid having to explain why you didn't make it by certain deadline. The estimates I give are not median or average that I expected the task to complete, they are so that I can be 95% sure it's possible to do it and then some. | | |
| ▲ | rightbyte 6 days ago | parent [-] | | Ye and this is the problem with management using estimates as deadline. When I was naive and believed that Agile was not a sinister micromanagement toolkit to mess with programmers, I tried to explain to people that about half of our estimates should overshoot and half undershoot or they are biased and that there should be more overshoots since there is no upper bound on how much time a task can take if the estimate is wrong. Ye. No. The burndown chart shouls be as straight as possible. | | |
| ▲ | mewpmewp2 6 days ago | parent [-] | | Yeah, and even if it is not being done as of moment, there is always a possibility of someone clueless from leadership deciding it is a good idea to check how many story points you have completed by some rough statistical analysis, in which case people who put higher estimates and completed those tickets will look better. | | |
| ▲ | rightbyte 6 days ago | parent [-] | | Ye. The manager need to be a programmer and involved in the project to be able to evaluate the participants. I guess 'estimation poker' is a way to counteract the obvious strategy to coast and look competent. In poker you can also look good by underbidding your peers and then snatch the easy ones to look good while the scapegoats look bad. The strategy need some social status or incubent code knowledge relative to the team though, to get the good tasks. | | |
| ▲ | mewpmewp2 6 days ago | parent [-] | | I have thought about how it would be fun to have something where people will either openly or blindly estimate and bid. In practice I might be concerned about few things like introducing too much of a competitive culture within the team. Or it could lead to a place where people get too specialized and knowledge doesn't spread around, since everyone will bid on things they have experience with, and so they will be the only one with that experience, which might hurt in the long run. I couldn't actually imagine doing it in my current team. I think people are diligent anyway, and already work more hours than usually would be required.
I find it better to just try to protect each other within the team, to drive everyone making higher estimates. Also doing bidding for those estimates in addition could mean that there might be strong incentives for a lot of corner cutting for certain tasks, etc. People will value short term gains over long term gains when there's such pressure. | | |
| ▲ | rightbyte 6 days ago | parent [-] | | I think any process step that resembles a game might be problematic. And a major problem with group estimates is that given how much knowledge a person has about the code, the effective time will vary so much. So dunno. I have no experiance as a team lead or manager. I would probably not track task time at all as a manager. It would give the illusion of insight. Rather some loose percent worked by project per programmer. |
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| ▲ | Moru 7 days ago | parent | prev | next [-] | | It is however a logical follow up of the managers behaviour. If they try to hold the estimate as deadline, the estimate will be larger next time. If manager doesn't see this coming, the manager needs to work on some people skills. | |
| ▲ | ebiester 7 days ago | parent | prev | next [-] | | The managers are often just as trained in this by the organization. If I'm in a "commitment" organization, I'm sure as hell telling them all to pad their estimates. The punishment for a commitment culture is inflated estimates. | |
| ▲ | switchbak 6 days ago | parent | prev | next [-] | | It's exactly this kind of prideful ego centric attitude that these managers rely on to get folks to commit to unrealistic estimates, then work nights and weekends (and cut corners) to fulfil. | |
| ▲ | DennisP 6 days ago | parent | prev | next [-] | | I wouldn't advocate "super-inflated" estimates but within reason, there are long-term benefits if you go about it right. Where I mostly worked, managers cared about deadlines they could tell to external clients, which they really hated to miss. Early on, I didn't realize that, and gave my best guess. If I guessed the correct median, I was missing it 50% of the time, and managers kept getting mad at me. So I switched to estimates I could meet 90% of the time, and on the slow 10% I worked extra hours to meet my estimate anyway. Managers were happy. If I told them it would be done by Tuesday, it would be done by Tuesday. But it had enormous benefits beyond that. In almost 90% of cases, I had free time. Sometimes I'd admit to finishing early, but I also used that time to clean up technical debt, automate the tedious parts of my job, or advance my skills. After a while, I could give estimates as short as my old 50% estimates, and still beat them 90% of the time because I'd made my tasks so much easier. Less technical debt also meant the resulting code was less likely to have bugs. After a while, it seemed to me that all the other devs were overworked and I had it easy. But management gave me raises, and when they got in a jam, I was the guy they called on to bail them out. | | |
| ▲ | interactivecode 6 days ago | parent [-] | | Being reliable is very valuable for the company. Better for you, better for the company. Unrealistic deadlines is bad for everyone involved. Especially for day to day work |
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| ▲ | Lanolderen 6 days ago | parent | prev | next [-] | | I'm a junior and practically refuse to give estimates currently because the projects I currently get have no real requirements. "We'd like to replace an excel table for some calculations with a dialog. Here's the template, how long do you need?" which sounds simple enough turns into: 1- Decypher what the example excel template developed by someone over 10 years even does. 2- Oh, there are actually 10 templates and manual actions that give the end result. 2.5- Oh, btw, we asked an external company about doing this for us a while back and they wanted 1kk euros, crazy right? 3- Oh, we also need to generate, send and track offers via the app with the ability to add comments and upload files related to the offer. We also want the user to be queried about what data he has on hand so that calculations he cannot complete are not offered/he's notified as to what else he needs to proceed. 4- Oh, we also need change tracking/audit logs for everything. 5- Oh, we also need to get data from this place, find a free API and also a way to get data out of this software here. In comparison to that at my previous job the tasks were way smaller and clearer so I'd essentially give myself deadlines when talking to my manager by saying X and Y should be done by Z, A by B. The only thing I can think of in this situation is to essentially make internal pseudo contracts regarding requirements but then I'm making a pseudo contract with someone 3 levels in the hierarchy above me who's also the person who can terminate me. It's not like that pseudo contract will be read by anyone besides us so it seems better to display lots of uncertainty. At least if you're senior you have more authority in discussion and don't really have to give a fuck since everyone's looking to hire senior devs + your downgrade is a normal dev position. From junior the downgrade seems to be testing or McDonalds and you get to redo junior. | |
| ▲ | watwut 6 days ago | parent | prev | next [-] | | > The engineers who are most likely to be under-performers are also those who give super inflated estimates for simple tasks. Definitely did not seen this. Under performers are underestimating or just do wild random guesses. Under performance is most likely to be in the form of "making small estimate, try to make it technically, but then it has about millions of problems". Big estimates require courage and confidence - under performers usually do not have either. They are too scared to estimate high. | |
| ▲ | qaq 6 days ago | parent | prev | next [-] | | This can only hold water in reasonably small orgs. In large orgs you often have to coordinate with large number of teams to get something delivered. Those teams have changing priorities that can impact when they complete their tasks. Your teams priorities can be shifted too to fight some fire. So this small estimate has no value because it has 0 correlation to the overall delivery date higher ups can commit to for the overall project. | |
| ▲ | Aeolun 6 days ago | parent | prev | next [-] | | > In my experience, super large estimates don’t make you look good in the long run, they make you look incompetent. The manager need to know how to make the estimate to know is bullshit. If the manager knows how to make the estimate and what it represents, there is no need to inflate it for them. | |
| ▲ | disambiguation 6 days ago | parent | prev [-] | | Yeah but missing estimates makes you look super duper incompetent by comparison. |
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| ▲ | groby_b 6 days ago | parent | prev | next [-] |
| One way to get the point across is by stopping to pretend estimates are precise. Instead of giving a single fixed estimate, give one with error bars. "3 months, plus minus 4 weeks". Most engineers know their estimates have error bars, but have somehow been bludgeoned into forgetting to mention them. It's also helpful from the management side - the size of the error bars makes it immediately clear how confident folks are in the estimate. It allows reasoning about risk. It allows things like "OK, currently we have 30% error bars either way - what are the biggest contributors to that? Can we knock one or two of those out when we spend a few days investigating?" It's beyond me why we, as a supposed engineering profession, are unable to talk about risk, probabilities, and confidence intervals. And that isn't just on managers. |
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| ▲ | smegger001 6 days ago | parent [-] | | >It's beyond me why we, as a supposed engineering profession, are unable to talk about risk, probabilities, and confidence intervals. And that isn't just on managers. Because management quits listening after hearing "3 months," and bad management heard "3 months minus three weeks" and goes "okay 2 months it is". | | |
| ▲ | groby_b 6 days ago | parent [-] | | Outside of cartoons and a couple of rather bad environments, that's just plain made up nonsense. Management in most places is rather interested in getting planning right, not making up numbers and then failing at achieving them. They often lack the training to get it right (both because we have non-engineers as managers, and because we give shit management training to the engineers that become managers), but "management quits listening" is just an excuse. I'm in this thing for ~4 decades now, at a good number of companies of all sizes (3-200,000) and I've seen the "not listening and insisting on made up numbers" exactly once. I see however a lot of engineers refuse to even attempt to make reasonable estimates. |
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| ▲ | Etheryte 6 days ago | parent | prev | next [-] |
| The hallmark of a bad manager who doesn't know they're a bad manager: "Why can't you just give me a number?" Inexperienced managers or people backfilling for someone else I can completely understand, they're not comfortable with the uncertainty they're dealing with. However in any other circumstance I think it's inexcusable. |
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| ▲ | jimmydddd 6 days ago | parent | next [-] | | But you have to remember that the manager is going to be asked for an estimate by his boss. He can't just say some time between "1 day and 10 years." In the real world, you have to be able to give some sort of estimate and help the poor guy do his job. | | |
| ▲ | xedrac 6 days ago | parent | next [-] | | And thus we get to the root of the problem. As as business executive, why not simply track how long your big projects tend to take, rather than try and dictate how long they should take? | | |
| ▲ | mewpmewp2 6 days ago | parent [-] | | How can you tell what is worth doing if you don't know how long it might take? | | |
| ▲ | zelphirkalt 6 days ago | parent | next [-] | | You make projections instead of estimates. You split the work that needs to be done into many tasks and project from past experiences. You cannot rely 100% on any estimates either, and all you are doing by demanding estimates is creating stress and making people less productive. The meta work imposed by that in itself will make a project take more time, as everyone will be padding their estimates. | | | |
| ▲ | tchalla 6 days ago | parent | prev [-] | | You work backwards. You decide how much time you’re willing to spend to get the worth. Then, take steps towards it with checkpoints. |
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| ▲ | veunes 6 days ago | parent | prev [-] | | Managers are often caught in the middle |
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| ▲ | trashtester 6 days ago | parent | prev | next [-] | | Here is an approach for estimation that works pretty well (from the point of view of a manager). 1. Ask the dev team to provide an optimistic estimate, and to then multiply by 2 to make it "realistic". 2. On top of that, add another x2 (which can be recalibrated as you learn how accurate this tech team is over time with estimates). Don't tell the developers about this, but make sure your higher-ups understand that this is what they need to be prepared for in terms of budgeting and time limits. The reason you don't ask the developers to multiply by 4 directly, is to keep them motivated to aim for the x2, and avoid slacking or over engineering while feeling overly comfortable early on. But by having the extra x2 in reserve, your back is covered, and you can afford to be cheritable with the dev team as they (as usually happens) go a bit over the x2 estimate. This buys some early goodwill that can later be traded back in if you need them to up their game later on. The alternative to the above is to exclusively find managers (at all levels) that can combine manager skills with high level engineering skills. Such managers often have the ability to expose unneccery delays directly, which includes the ability to tell apart delays caused by devs slacking from incompetence, scope creep or unexpected but valid causes. Such people are really hard to find, though, for most companies. But companies that manage to build such high level top to bottom tech lead cultures may certainly be able to go from the 4x back down to 2x or even 1x compared to companies with non-technical managers. | | |
| ▲ | ignoramous 6 days ago | parent | next [-] | | > Ask the dev team to provide an optimistic estimate, and to then multiply by 2 to make it "realistic". On top of that, add another x2 ... Reminds me of: Always Multiply Your Estimates by π (2021), https://news.ycombinator.com/item?id=28667174 > ... scope creep ... If you want to know what Tesla does right and most of us do wrong, it's this: they ship something small, as fast as they can. Then they listen. Then they make a decision. Then they stick to it. And repeat.
They don't make decisions any better than we do. That's key. It's not the quality of the decisions that matters. Well, I mean, all else being equal, higher quality decisions are better. But even if your decisions aren't optimal, sticking to them, unless you're completely wrong, usually works better than changing them.
An epic treatise on scheduling, bug tracking, and triage (2017), https://apenwarr.ca/log/20171213 | |
| ▲ | fastasucan 2 days ago | parent | prev [-] | | >Ask the dev team to provide an optimistic estimate Why? They are developers not project managers or staticians. |
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| ▲ | veunes 6 days ago | parent | prev [-] | | The irony is that managers who demand certainty often undermine the very trust and collaboration they need to get reliable insights |
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| ▲ | andai 6 days ago | parent | prev | next [-] |
| Reminds me of Hofstadter's Law: It always takes longer than you think, even when you take into account Hofstadter's Law. We could say, always say it will take longer than you think? Though by this principle, it seems that "overestimates" are likely to be actually accurate? Joel Spolsky wrote about his time estimation software which recorded the actual time required for completion, and then calculated for each person a factor by which their estimates were off, and this factor was consistent enough that it could be reliably used as a multiplier to improve estimation accuracy. > Most estimators get the scale wrong but the relative estimates right. Everything takes longer than expected, because the estimate didn’t account for bug fixing, committee meetings, coffee breaks, and that crazy boss who interrupts all the time. This common estimator has very consistent velocities, but they’re below 1.0. For example, {0.6, 0.5, 0.6, 0.6, 0.5, 0.6, 0.7, 0.6} https://www.joelonsoftware.com/2007/10/26/evidence-based-sch... |
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| ▲ | ethbr1 6 days ago | parent | next [-] | | Doesn't the article say that for experienced developers, the scaling factor tended to be converge on an average for each individual, even if variable for any particular task? And Joel sidesteps the unknown-unknowns problem in that piece, by discussing boiling down tasks to <1 day chunks. But what if you need to build a prototype before you sufficiently understand the project and options to decide on an approach? Where does that time get estimated? The more projects I work on, the bigger of a fan of spiral development [0] I become. Because, at root, there are 2 independent variables that drive project scheduling -- remaining work and remaining risk. This estimation problem would drastically simplify if it allowed for "high confidence, 30 days" and "low confidence, 5 days" estimates. And critically, that could drive different development behavior! E.g. prototype out that unknown feature where most of the remaining technical risk is. Trying to instead boil that down to an un-risk-quantified number produces all the weird behaviors we see discussed elsewhere in the comments. [0] https://en.m.wikipedia.org/wiki/Spiral_model | |
| ▲ | conception 6 days ago | parent | prev [-] | | I’m more of a Parkinson’s Law person: "Work expands so as to fill the time available for its completion.” Things take longer but if you over-estimate the project won’t come in significantly any earlier. |
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| ▲ | mock-possum 6 days ago | parent | prev | next [-] |
| Some of the best career advice I got was very early on at my first gig - I had a designer tell me, over a cup of sake, that I should just inflate all my estimates by 60%. 30% to cover the stuff I hadn’t thought of, 30% to cover what they hadn’t thought of. That sounded insane to me… nearly two decades later, with plenty of remote freelance and full time onsite team experience under my belt… and I fully agree. It’s always going to take significantly longer, and if you pretend it’s not, it’s going to come down on your head, like it or not. Always better to underpromise and overdeliver than the other way around. |
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| ▲ | ppeetteerr 5 days ago | parent | prev | next [-] |
| For starters, never commit to a timeline without doing your due diligence. We're not selling carpets. Anyone who gives a time estimate on the spot is setting themselves up for failure. Second, always pad your estimates. If you have been in the industry longer than 6 months, you'll already know how "off" your estimates can be. Take the actual delivery date, divide that by the estimated date, and that's your multiplier. |
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| ▲ | bodge5000 7 days ago | parent | prev | next [-] |
| Always reminds me of this https://youtu.be/8xRqXYsksFg?si=qlG18BB2nNUmt3ub |
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| ▲ | skeeter2020 6 days ago | parent | prev | next [-] |
| if you need to deal with this, you must present estimates as ranges or distributions. Management needs a value for both concrete, legit purposes like budgets and also for (still legitimate) psychological reasons like building comfort that they know what's going on and they are in control. As you mention, people will anchor on a number and that in a nutshell is how an estimate becomes a deadline. Planning and execution will refine the value right up to the point you ship with a very accurate estimate of "how long do you think this will take?". |
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| ▲ | InsideOutSanta 6 days ago | parent | prev | next [-] |
| "then you get it done "ahead of time" and look good" If you "look good" too often, your estimates will be distrusted. So, just play some videogames and look like you're a genius at estimating. |
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| ▲ | intelVISA 6 days ago | parent | prev | next [-] |
| Problem is anything non-trivial can't be estimated: deadlines are useful to timebox the process and keep it accountable with a follow-up to see if it's worth continuing. Otherwise it becomes "just trust me bro" which is equally unfair in the opposite direction. |
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| ▲ | veunes 6 days ago | parent [-] | | "Just trust me" approaches can be just as damaging as rigid demands for precise estimates |
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| ▲ | 6 days ago | parent | prev | next [-] |
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| ▲ | veunes 6 days ago | parent | prev [-] |
| I think "good managers" create environments where estimates are treated as collaborative tools rather than promises etched in stone |