| ▲ | bashtoni an hour ago |
| And unlike OpenAI, Anthropic don't seem to reset weekly usage quotas after an outage. Anthropic seem to be both letting their competitors outplay them and making unforced errors (like the anti Open Weights models stuff and the frequent Fable->Opus downgrades for 'safety'). Outages are inevitable in this early high growth, rapid development era, but tactical errors are not. |
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| ▲ | cbg0 an hour ago | parent | next [-] |
| Anthropic would give out resets like OpenAI if they had capacity to do so, it's not like they haven't thought about doing the obvious. OAI waits until overall cluster demand goes down before giving out a reset, they just happen to have much more spare capacity than Anthropic. |
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| ▲ | smoe 18 minutes ago | parent | next [-] | | Over the last couple months, I’ve gotten the impression that OAI does indeed have the better infra setup and team, not just more capacity. I don’t think Codex’s 99.98% uptime vs Claude Code’s 99.44%, is just due to OAI having more hardware to run it on. https://status.openai.com/ https://status.claude.com/ | | |
| ▲ | CuriouslyC a minute ago | parent [-] | | OAI 100% has a stronger engineering culture than Anthropic. You can see it in the evolution of Codex vs Claude Code as well. |
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| ▲ | genidoi an hour ago | parent | prev [-] | | Why would they have more spare capacity than Anthropic? Do you have a source for that? | | |
| ▲ | bob1029 34 minutes ago | parent | next [-] | | > According to the memo, which was reported by Bloomberg and CNBC, OpenAI put its own 2025 capacity at 1.9 gigawatts — a figure it said was three times what it had the year before — and placed Anthropic's equivalent figure at 1.4 gigawatts. OpenAI told investors it foresees its own footprint climbing into the "low-double-digit range" of gigawatts within a year and hitting 30 gigawatts by 2030, and that Anthropic would top out somewhere between seven and eight gigawatts before the close of 2027. https://qz.com/openai-investor-memo-compute-advantage-anthro... | | |
| ▲ | tjoff 4 minutes ago | parent [-] | | Interesting, but also wholly incomplete without knowing how effective the respective models are and how much people are actually using them. |
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| ▲ | cbg0 29 minutes ago | parent | prev | next [-] | | https://finance.yahoo.com/technology/ai/articles/openai-lift... There's less clear info about this from Anthropic's side, but given their frequent issues and lack of resets and overall less usage given to users on their subscriptions plans, it's a pretty simple conclusion to draw. | |
| ▲ | dchftcs 35 minutes ago | parent | prev | next [-] | | They were famous for committing to buying compute with future money that many people thought they would go bankrupt. Anthropic was afraid of going bankrupt and didn't do the same. | |
| ▲ | 35 minutes ago | parent | prev | next [-] | | [deleted] | |
| ▲ | hangrybear666 36 minutes ago | parent | prev | next [-] | | Maybe because they committed to buy up 40% of the world's RAM supply by themselves and completely overestimated demand. | |
| ▲ | solenoid0937 an hour ago | parent | prev [-] | | extremely well known fact in the industry. they have reams of spare compute for prosumers which is why they can afford to give away so many resets and have even more subsidized usage limits we are in the "millennial lifestyle subsidy" era for AI where companies ruthlessly undercut each other in an attempt to win marketshare, before then ratcheting up prices |
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| ▲ | solenoid0937 an hour ago | parent | prev | next [-] |
| It was a one hour outage on a weekend. Unless you have an enterprise agreement with an SLA it's a bit silly to expect any compensation. |
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| ▲ | londons_explore an hour ago | parent | next [-] | | If I pay anything for a service, I expect a refund if that service doesn't work. Best would be a free week/month for anyone who sent a request during the downtime. | | |
| ▲ | solenoid0937 an hour ago | parent | next [-] | | > Best would be a free week/month for anyone who sent a request during the downtime This is bizarrely out of touch. It would be a courtesy but it's not a "reasonable expectation" at all. At best you could maybe reasonably expect a prorated refund for the time of unavailability, but then Fable was still available. | | |
| ▲ | ShinTakuya an hour ago | parent [-] | | I think it's not out of bounds to expect a company to go a little further to compensate for an issue. A prorated 1 hour refund doesn't reflect the reality that maybe that hour was more important to the customer because it was their only free time in the week. A free week is way too much but a free day sounds appropriate. | | |
| ▲ | londons_explore 19 minutes ago | parent [-] | | If there is a hole in the street and you fall down it, you wouldn't expect a refund just for the 1 second it would have taken you to drive over that hole. Instead you should be compensated for your losses - the time and money it took you to repair that tyre. Same with a web service. If I pay for 24 * 7 service and it's not working when I go to use it, I want compensation for my time and effort resolving the matter. For some that'll be small - eg. Searching Google instead, taking 30 seconds. For others it'll be a big headache. But downtime of 1 hour is almost certainly more costly for the consumer than 1/30/24 * subscription price. |
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| ▲ | gozucito 10 minutes ago | parent | prev | next [-] | | I’d be happy with just some credits. Enough to offset any KV cache miss expenses is the absolute minimum. The smart play is to refund customers something like $20-50 worth of unsubsidized credits. Those are high margin and only the equivalent of 45 minutes of Fable usage once the KV cache reload costs are factored in. Yet customers often need a few credits to finish a job without waiting 5 hours or days for their reset. Keep in mind openAI already gives me free resets I can use when I want which are very useful to me. Seems a no brainer to tack those to subscriptions, actually. It gives the user a little more flexibility, a little more control over their tools. | |
| ▲ | Azantys an hour ago | parent | prev | next [-] | | Free month is insane for a bit of downtime | |
| ▲ | bigDinosaur an hour ago | parent | prev | next [-] | | What you expect is irrelevant. | |
| ▲ | close04 29 minutes ago | parent | prev [-] | | Not that it wouldn’t be a nice gesture but what did you agree when you bought the service? What’s the SLA? What’s the compensation model, service credits? Do you have anything like “for 1h downtime you get 2h for free”? When you miss 1h of your job, do you give back a month for free? |
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| ▲ | throwaway314155 an hour ago | parent | prev [-] | | They could at least give back the equivalent in usage for cache invalidation. Or, you know, just the usage you would have had for the ~1-2 hours of outage. Would buy them a lot of good will and they seem comfortable throwing cash in the trash. | | |
| ▲ | solenoid0937 7 minutes ago | parent [-] | | > Would buy them a lot of good will and they seem comfortable throwing cash in the trash. I think Anthropic is past this point. They are trying to get to profitability. They literally don't have enough compute to serve their demand. OpenAI on the other hand I can totally see doing this. They need to gain marketshare and gain it fast or they're screwed. |
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| ▲ | anon_anon12 an hour ago | parent | prev [-] |
| Anthropic going through their god-complex arc after getting hit with export controls |
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