It was a one hour outage on a weekend. Unless you have an enterprise agreement with an SLA it's a bit silly to expect any compensation.

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londons_explore an hour ago | parent | next [-]

If I pay anything for a service, I expect a refund if that service doesn't work.

Best would be a free week/month for anyone who sent a request during the downtime.

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solenoid0937 an hour ago | parent | next [-]

> Best would be a free week/month for anyone who sent a request during the downtime

This is bizarrely out of touch. It would be a courtesy but it's not a "reasonable expectation" at all.

At best you could maybe reasonably expect a prorated refund for the time of unavailability, but then Fable was still available.

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ShinTakuya 44 minutes ago | parent [-]

I think it's not out of bounds to expect a company to go a little further to compensate for an issue. A prorated 1 hour refund doesn't reflect the reality that maybe that hour was more important to the customer because it was their only free time in the week. A free week is way too much but a free day sounds appropriate.

	▲	londons_explore 17 minutes ago \| parent [-]
		If there is a hole in the street and you fall down it, you wouldn't expect a refund just for the 1 second it would have taken you to drive over that hole. Instead you should be compensated for your losses - the time and money it took you to repair that tyre. Same with a web service. If I pay for 24 * 7 service and it's not working when I go to use it, I want compensation for my time and effort resolving the matter. For some that'll be small - eg. Searching Google instead, taking 30 seconds. For others it'll be a big headache. But downtime of 1 hour is almost certainly more costly for the consumer than 1/30/24 * subscription price.

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gozucito 8 minutes ago | parent | prev | next [-]

I’d be happy with just some credits.

Enough to offset any KV cache miss expenses is the absolute minimum.

The smart play is to refund customers something like $20-50 worth of unsubsidized credits.

Those are high margin and only the equivalent of 45 minutes of Fable usage once the KV cache reload costs are factored in.

Yet customers often need a few credits to finish a job without waiting 5 hours or days for their reset.

Keep in mind openAI already gives me free resets I can use when I want which are very useful to me. Seems a no brainer to tack those to subscriptions, actually.

It gives the user a little more flexibility, a little more control over their tools.

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Azantys an hour ago | parent | prev | next [-]

Free month is insane for a bit of downtime

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close04 27 minutes ago | parent | prev | next [-]

Not that it wouldn’t be a nice gesture but what did you agree when you bought the service? What’s the SLA? What’s the compensation model, service credits? Do you have anything like “for 1h downtime you get 2h for free”?

When you miss 1h of your job, do you give back a month for free?

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bigDinosaur an hour ago | parent | prev [-]

What you expect is irrelevant.

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throwaway314155 an hour ago | parent | prev [-]

They could at least give back the equivalent in usage for cache invalidation. Or, you know, just the usage you would have had for the ~1-2 hours of outage. Would buy them a lot of good will and they seem comfortable throwing cash in the trash.

	▲	solenoid0937 5 minutes ago \| parent [-]
		> Would buy them a lot of good will and they seem comfortable throwing cash in the trash. I think Anthropic is past this point. They are trying to get to profitability. They literally don't have enough compute to serve their demand. OpenAI on the other hand I can totally see doing this. They need to gain marketshare and gain it fast or they're screwed.