> Best would be a free week/month for anyone who sent a request during the downtime

This is bizarrely out of touch. It would be a courtesy but it's not a "reasonable expectation" at all.

At best you could maybe reasonably expect a prorated refund for the time of unavailability, but then Fable was still available.

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ShinTakuya 44 minutes ago | parent [-]

I think it's not out of bounds to expect a company to go a little further to compensate for an issue. A prorated 1 hour refund doesn't reflect the reality that maybe that hour was more important to the customer because it was their only free time in the week. A free week is way too much but a free day sounds appropriate.

	▲	londons_explore 17 minutes ago \| parent [-]
		If there is a hole in the street and you fall down it, you wouldn't expect a refund just for the 1 second it would have taken you to drive over that hole. Instead you should be compensated for your losses - the time and money it took you to repair that tyre. Same with a web service. If I pay for 24 * 7 service and it's not working when I go to use it, I want compensation for my time and effort resolving the matter. For some that'll be small - eg. Searching Google instead, taking 30 seconds. For others it'll be a big headache. But downtime of 1 hour is almost certainly more costly for the consumer than 1/30/24 * subscription price.