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adamsmark 21 hours ago

I worked for OnePlus a few years ago, managing its Amazon account.

The culture leaned heavily toward 996: 9 a.m. to 9 p.m., six days a week. I was there during a particularly tumultuous period, and by that point a lot of the staffing had already been hollowed out.

That said, the OnePlus 11, 12, 13, and 15 are great phones. The 13 and 15 in particular have insane battery life. I have never managed to drain either one to zero in a single day.

As far as I know, OnePlus and Motorola are also the only major companies selling phones with silicon-carbon batteries in the United States. It is ridiculous that Samsung and Apple still have not adopted them.

One of my biggest frustrations at OnePlus was how much of the internal tooling remained in Chinese or used poor English translations. Most of the management was also based in China and often did not seem to understand the US market very well.

Probably the most ridiculous example was an internal invoice or payment-submission portal. It was awful to use, but the terminology was even stranger. A submission apparently needed to be “signed” and then “sealed.”

I never asked anyone what the original Chinese term was, but I assumed it referred to the use of a Chinese name chop or company seal. Name chops are stone stamps bearing a person’s or company’s name that are pressed into ink and applied to documents as a form of authorization.

It was a small thing, but it captured the broader problem pretty well: internal processes designed around Chinese business practices were translated literally and then handed to US employees with very little localization.

jodacola 19 hours ago | parent | next [-]

Appreciate the insight.

I'm really quite curious about the inverse of this from the US. HNers who don't live in the US but have worked for a US company trying to do business in local markets: what weird US-centric idiosyncrasies have you seen companies and US-based leadership foisting upon local markets?

annzabelle 18 hours ago | parent | next [-]

Tangentially related, but I work for a New Zealand company that does civil engineering work, including some in the US. There's a lot of localization that we have to do around roads being much wider and different materials being used, but the main idiosyncrasy is that in New Zealand we can just call people up on the phone or via email and arrange contracts, but for large jurisdictions in the US there is a competitive bidding process that we (as a foreign company) can't just circumvent.

My boss wanted to investigate some sinkholes on the runway at LaGuardia to calibrate a device, and was confused that I (the token American) couldn't just call up the Port Authority of New York and get our truck of equipment onto a runway the same week. I tried to explain to a coworker that American airports and the Port Authority in particular are very sensitive about what they allow airside, and he said "oh, so we don't get hit by a plane." I had to explain the last 25 years of American history to him.

inigyou 18 hours ago | parent [-]

> the main idiosyncrasy is that in New Zealand we can just call people up on the phone or via email and arrange contracts,

That sounds pretty corrupt. I've recently commented that countries with lower corruption perceptions probably have more corruption, and New Zealand is one of the lowest.

Unless you're some kind of competitively approved supplier that's chosen by default because you consistently do good work.

Why are you randomly wanting to go to an airport to measure sinkholes to calibrate a device? Why can't you make an artificial calibration sinkhole for your sinkhole meter, why do US airports have sinkholes, and why do you expect the airport to pay you for calibrating your sinkhole meter?

annzabelle 18 hours ago | parent | next [-]

We have a lot of long term connections in the industry in NZ. I'm simplifying a little, but the process for a district council to hire us to do the same thing the next district council over paid us to do last year is relatively straightforward.

The sinkhole thing is a really long story, and a lot of it is that my boss is an old, eccentric, PhD who has zeroed in on this.

LaGuardia has sinkholes because it's built on a crazy substructure of rotting wooden pilings and metal framework.

We don't expect them to pay us, my boss (remember, 70 year old Kiwi) thinks you can just call airports up and get on the runway. To be entirely fair, if a sinkhole opened up at Invercargill airport, we could be on the runway tomorrow, and probably next week at Christchurch. He just doesn't realize that NYC is not the South Island.

superxpro12 11 hours ago | parent [-]

That sounds more like a local airport kinda thing. I'm sure any kind of bush airport this is no problem. But not one of the busiest federal airports... thats just an entirely different scenario.

annzabelle 10 hours ago | parent [-]

I think part of it is that even at the busiest airport on the South Island (Christchurch) this would be a doable ask for us. My boss just has no concept of what life is like in a large country, let alone a large city. He's thinking of LaGuardia Airport as just Christchurch Airport but larger.

inigyou 5 hours ago | parent [-]

411,000: Population of Christchurch

8,600,000: Population of New York City (where LaGuardia is)

1,250,000: Population of New Zealand's South Island (where Christchurch is)

5,400,000: Population of New Zealand

jamesfinlayson 17 hours ago | parent | prev | next [-]

> That sounds pretty corrupt.

I live in Australia and Australia is not New Zealand... but this sounds exactly like what would happen in rural Australia - people in small towns still do handshake deals because you know and trust most people in town.

Not related to business deals but a family member was flying rurally in Australia maybe 15 years ago and joked about stabbing the pilot with a 4cm nail file. The airport security guy had a good laugh too.

annzabelle 17 hours ago | parent | next [-]

I met someone who told me they flew domestically with a licensed hunting rifle in NZ about 10 years ago and they were told to open carry the rifle onto the plane where the flight attendant locked it up.

Unrelated but Finnair's requirements for flying with doctoral swords are wonderful.

inigyou 4 hours ago | parent | next [-]

Big city or small town flight? Like anywhere, density changes everything. Certainly Auckland and Christchurch and Wellington have proper security procedures and facilities.

jamesfinlayson 17 hours ago | parent | prev | next [-]

I'd believe it. In Australia, gun silencers (home made or otherwise) are absolutely illegal. In New Zealand no such limitations. A family member went to New Zealand maybe 15 years ago to somewhere suburban and found a few guys shooting animals in the distance - using silencers (I assume to not make too much noise for anyone nearby).

ielillo 14 hours ago | parent | prev [-]

You can do it in the usa too. You need a special briefcase to lock your weapons and declare them at the counter. it’s a complicated, but possible

annzabelle 9 hours ago | parent [-]

Big difference between specially locked checked briefcase and open carried rifle through the airport.

inigyou 16 hours ago | parent | prev [-]

So what happens if a new startup in the airport runway sinkhole calibration industry wants to bid on these deals?

jamesfinlayson 16 hours ago | parent [-]

Rightly or wrongly, you'll probably want to be local to have any chance of winning.

Similarly, a friend who works in engineering went to tender to a country council. Working for a big city firm they had no expectation of getting the job because they were up against a company from another nearby country town. Got to try and tender in case the shoe-in company really blows it, but no expectation of actually getting the job.

denkmoon 17 hours ago | parent | prev [-]

How the hell else do you arrange a contract? Lawyers at 10 paces? What's so corrupt about directly communicating with someone gain agreement? This is confusing.

inigyou 32 minutes ago | parent | next [-]

A competitive bidding process, which the government is usually required to do because everything else is corruption.

deepsun 16 hours ago | parent | prev [-]

What's so corrupt a politician calling a friend to order him a new plane using taxpayers money?

naishoya 8 hours ago | parent | prev | next [-]

A bit of anecdotal story about the differences between US and Japanese companies and customer relations follows:

The scene was Tokyo Disneyland at the time of the 2011 Tohoku earthquake. Shelter in place was a requirements, and there were school age and younger children who took refuge in a gift shop. As a help to keep the youngest children comforted through a scary time, the staff there took the initiative and let the children hold stuffed anials from the gift shop inventory.

Now, think about this from the US Disney Corp. viewpoint. They did what?? They gave away what amounted to pretty much the entire inventory of stuffed characters?

How fast would the manager taking that action be 'unhired' at L.A. or Florida?

But, this was Japan and things are different.

The managers have a cultural standard of hospitality and responsibility of care, even though this is a Retail Location, these children and parents are still guests in the venue.

The children and their parents also knew that these weren't "gifts" from Disney, but, without getting explicit or formal assent at the time of handing them out, everyone just understood that when the shelter in place period ended, the stuffed characters were to be returned.

Staff didn't even have to ask for them back, and the parents had managed childrens' expectations to prevent meltdowns when that happened.

All the children who needed some extra comforting in a stressful situation had a favorite character, and the Retail Location lost exactly zero product.

I could go on with many other intrinsic differences, but this one is a pretty clear example.

So, the US business realities neither were necessary nor appropriate in that situation.

zorked 19 hours ago | parent | prev | next [-]

Thinking that they can fire people at will.

natbobc 15 hours ago | parent | next [-]

Had an acquaintance that worked in strategy have to explain something similar for the Netherlands. They thought they could just cut everyone and be off the books no repercussions.

jodacola 16 hours ago | parent | prev [-]

Ah, I've witnessed a US-based company try to fire someone it had hired in the UK and was surprised that it wasn't like firing someone in an at-will state in the US.

denkmoon 17 hours ago | parent | prev | next [-]

Working for US companies is hilarious because they act like I don't have workers rights.

inigyou 18 hours ago | parent | prev | next [-]

Subway has ordering kiosks that barely work and take longer than telling the employee your order.

baybal2 19 hours ago | parent | prev [-]

[dead]

try-working 19 hours ago | parent | prev | next [-]

I worked in the OPPO and OnePlus HQ in Shenzhen. When I had contracts to sign, I wrote my own signature and then I had to go to some procurement person and get them to stamp it with a seal.

natbobc 15 hours ago | parent [-]

It’s typically called notarization but in North America it is often supplemented by a witness depending on the class of document. Many documents don’t even require that.

mancerayder 18 hours ago | parent | prev | next [-]

> The culture leaned heavily toward 996: 9 a.m. to 9 p.m., six days a week

Why stay there even ONE week, unless you were very senior?

whall6 17 hours ago | parent [-]

Hard work is invigorating? Especially when working on something cool?

diegof79 16 hours ago | parent | next [-]

A healthy life is more invigorating.

You can sustain a month of 996 if your project is under fire (it may happen in a startup). But more than that is unsustainable: you have less social life and get more tired. Which means that you get more irritable, make more mistakes, eat more calories, and have more chances of depression or burnout. There is nothing heroic or productive about 996

whall6 2 hours ago | parent [-]

You’re speaking with authority but have no sources. What can you point me to that says working for longer than a month at 72 hrs/wk is unsustainable? Sure everything you say can happen. But also you can feel invigorated and it can be extremely healthy to feel like you have a purpose. It’s up to the person who is signing up to work to decide. And guess what? Nobody is forcing you to work 72 hrs/wk. There are plenty of other jobs out there.

mancerayder 15 hours ago | parent | prev | next [-]

Sure, if it's an option for you. I have an issue when it's expected of everyone.

whall6 2 hours ago | parent [-]

Yep, agree.

ulfw 12 hours ago | parent | prev [-]

Managing an Amazon sales account is 'cool' now?

whall6 2 hours ago | parent [-]

I don’t look down upon people based on what they think is cool and I don’t think you should either.

noja 21 hours ago | parent | prev | next [-]

Tell us more about silicon carbide batteries!

19 hours ago | parent [-]
[deleted]
Neekerer 15 hours ago | parent | prev | next [-]

>Probably the most ridiculous example was an internal invoice or payment-submission portal. It was awful to use, but the terminology was even stranger. A submission apparently needed to be “signed” and then “sealed.”

The fapiao system has improved but still exists unfortunately.

18 hours ago | parent | prev | next [-]
[deleted]
ChocolateGod 19 hours ago | parent | prev | next [-]

How much of that internal tooling was related or shared with Oppo?

Markoff 12 hours ago | parent | prev | next [-]

As someone who works/worked for all major Chinese smartphone brands (and some major vacuum cleaner brands) over years I can tell you this is no OnePlus specific, 996 is just Chinese standard.

I remember back when I lived in China some of my flatmates slept in work overnight since it was encouraged, you save time on commuting.

I worked also on OP project which was handled separately from O/Rm and V/IQ, but I find in general approach of these companies very amateurish when it comes down to providing reference materials, though it could be even worse, unnamed company selling mostly in India is disaster, now they use AI to localize their phones, you are suppose to check it with no screenshots, no description, so clearly can't even check it properly, so apparently AI is doing fine since you can't really report worries anyway. And if you will drive EV from the biggest CN EV company expect same, they are not better.

The most professional are H/H and X, no complaints there. They are at Nokia level professionalism from back in the days.

michaelmrose 20 hours ago | parent | prev | next [-]

Signed sealed and delivered?

smlacy 20 hours ago | parent [-]

I'm yours!

edm0nd 15 hours ago | parent | prev | next [-]

996 culture seems horrible. who the heck would want to actually work like that. shit is for NPCs

d3Xt3r 21 hours ago | parent | prev | next [-]

> A submission apparently needed to be “signed” and then “sealed.”

... and delivered?

MichaelZuo 19 hours ago | parent | prev [-]

That doesnt make sense as an example. Nearly everyone on HN would be aware of the great seal of the United States?

That all formal diplomatic letters are still sealed with to this very day, without exception.

Maybe it’s just a mental shock that HQ would demand that level of formality for more mundane things?

snozolli 19 hours ago | parent | next [-]

Nearly everyone on HN would be aware of the great seal of the United States?

That thing I see on podiums and backdrops?

That all formal diplomatic letters are still sealed with to this very day, without exception.

Why would anyone here know this?

We've probably all seen media depicting a medieval king pressing a seal into wax, but it doesn't mean we're familiar with it as a modern legal or procedural thing. Japan has what I assume is the same thing: hanko, a personalized, carved stamp. It's always a subject of surprise and novelty for North Americans who go there to teach English.

mananaysiempre 19 hours ago | parent | next [-]

A hanko is specifically a stamp (for dipping into ink) not a seal (for pressing into wax) so it is a different thing than the ones diplomats still use. I assume the Chinese one mentioned in the ancestor post is a mistranslation and should have said “stamp” instead but maybe not—I mean, the historical large and small seal scripts are so named for their usage on signets so it’s not like there’s no precedent for seals in Chinese culture either.

MichaelZuo 18 hours ago | parent | prev [-]

Because there’s no reason to automatically assume the USA stopped using the great seal on the most formal stuff?

internet2000 17 hours ago | parent [-]

We see the president signing things into law on TV all the time: It's a signature. Nobody's sealing things other than Maker's Mark bourbon bottles anymore.

ofalkaed 15 hours ago | parent | next [-]

Presidents signing stuff into law is almost always a publicity stunt (politics), once passed it becomes law in 10 days regardless if the president signed it. The exception is if it passed during the last 10 days of a session; president has to sign for it to become law so congress can know before they leave Washington. The pocket veto being a veto of inaction, president does not sign or veto a bill that was passed in the last 10 days of the session and just forgets about it in his pocket or wherever.

Many sources including government sources like to pretend that the president must sign a bill into law but it is not the case. Most of how the "news" reports on this stuff is purely political and has no connection to reality.

MichaelZuo 16 hours ago | parent | prev [-]

You do realize that means the stuff you see is not that important right?

Or do you think literally every such piece of paper has identical importance and priority?

baobabKoodaa 19 hours ago | parent | prev [-]

Anecdotal counter example: I'm on HN and I have no idea what you're talking about.