A bit of anecdotal story about the differences between US and Japanese companies and customer relations follows:

The scene was Tokyo Disneyland at the time of the 2011 Tohoku earthquake. Shelter in place was a requirements, and there were school age and younger children who took refuge in a gift shop. As a help to keep the youngest children comforted through a scary time, the staff there took the initiative and let the children hold stuffed anials from the gift shop inventory.

Now, think about this from the US Disney Corp. viewpoint. They did what?? They gave away what amounted to pretty much the entire inventory of stuffed characters?

How fast would the manager taking that action be 'unhired' at L.A. or Florida?

But, this was Japan and things are different.

The managers have a cultural standard of hospitality and responsibility of care, even though this is a Retail Location, these children and parents are still guests in the venue.

The children and their parents also knew that these weren't "gifts" from Disney, but, without getting explicit or formal assent at the time of handing them out, everyone just understood that when the shelter in place period ended, the stuffed characters were to be returned.

Staff didn't even have to ask for them back, and the parents had managed childrens' expectations to prevent meltdowns when that happened.

All the children who needed some extra comforting in a stressful situation had a favorite character, and the Retail Location lost exactly zero product.

I could go on with many other intrinsic differences, but this one is a pretty clear example.

So, the US business realities neither were necessary nor appropriate in that situation.