There are three people in this thread with this "personal" problem.

It's the gold standard for bad support: pretend the user has a problem.

There once was this thread on a blog for a windows XP pirated edition. Someone commented that something small didn't work. They replied in less than a minute, that's terrible! 10 minutes later the version was incremented and a new reply said: Try the new version! After 30 minutes the bug fix was confirmed.

They weren't trying to be funny but it still makes me laugh how it compares to Microsoft, the 3 trillion software company.

▲

Krasnol 18 hours ago | parent [-]

I worked for a long time in IT Support and this generalisation, like all of them, is false.

If someone tells me that a program crashes in 50% of the time on launch but it's only him reporting it, it is almost certainly his problem and not a problem of the program. Especially if you're supporting millions of people.

This is not some prejudice story people make up. It is happening. Every day to thousands of poor IT Warriors on the front.

▲

forgotmypw17 17 hours ago | parent [-]

But it's not "his" problem or "my" problem, it's "our" mutual problem for "us" to figure out together, collaboratively, down to its root causes, which are yet unknown. (And in the future, to mitigate and prevent, using whatever means are available to us.)

	▲	Krasnol 14 hours ago \| parent [-]
		Maybe. If someone choses to do so in their capacity. But they don't have to. On the other side, suggesting that it is a general issue with those programs is wrong. Which is what I have been actually pointing out. This gives you the chance to check your devices and seek help if necessary. This doesn't make my comment "bad support". I am not the tech support guy for HN.