It's the gold standard for bad support: pretend the user has a problem.

There once was this thread on a blog for a windows XP pirated edition. Someone commented that something small didn't work. They replied in less than a minute, that's terrible! 10 minutes later the version was incremented and a new reply said: Try the new version! After 30 minutes the bug fix was confirmed.

They weren't trying to be funny but it still makes me laugh how it compares to Microsoft, the 3 trillion software company.