But it's not "his" problem or "my" problem, it's "our" mutual problem for "us" to figure out together, collaboratively, down to its root causes, which are yet unknown. (And in the future, to mitigate and prevent, using whatever means are available to us.)

Maybe. If someone choses to do so in their capacity.

But they don't have to.

On the other side, suggesting that it is a general issue with those programs is wrong. Which is what I have been actually pointing out. This gives you the chance to check your devices and seek help if necessary.

This doesn't make my comment "bad support". I am not the tech support guy for HN.