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| ▲ | layer8 6 hours ago | parent | next [-] | | I think the parent is saying that one should be aware that the whole LLM industry is still in an experimental stage and far from mature. What you want isn’t what’s being offered. I agree that there should be higher standards, but what we currently have is an arms race. The consequence is to factor that into the value proposition and maybe not rely too much on it. | | |
| ▲ | Ucalegon 6 hours ago | parent [-] | | SLAs should be standard for any paid service, especially on the enterprise side, but also on the consumer side. Being immature as a company does not excuse a lack of service delivery. | | |
| ▲ | otterley 4 hours ago | parent [-] | | Not every customer, even a paying customer, demands reliability at a particular level. Market segmentation tends to address those situations: pay more, get more. | | |
| ▲ | Ucalegon 3 hours ago | parent [-] | | 'I don't want to hold companies to account for failing to deliver services, therefore I think everyone else should live by my permissive "standards".' | | |
| ▲ | otterley 3 hours ago | parent [-] | | They can be held to account when they fail to deliver what they promise! But what is promised for delivery is what's in the Terms of Service (i.e. the agreement). Nothing more. If it's not in there, you can't hold them to account for it. |
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| ▲ | otterley 7 hours ago | parent | prev [-] | | What right as a consumer do you have that is pertinent here, other than to have the vendor adhere to the terms of the agreement you have with them? Anthropic has many customers despite the fact that they have occasional problems. They’re not suing Anthropic because Anthropic isn’t promising in its agreement something they can’t deliver. I think you’re reading into the agreement something that isn’t there, and that’s the cause of your confusion. | | |
| ▲ | Ucalegon 6 hours ago | parent [-] | | I am not reading into an agreement, I am saying there is no agreement to be found to ensure service delivery and the associated liability that would come for any SLA. Also, where is the Anthorpic SLA for Enterprise? Does it exist? Just because people pay for things doesn't mean they know or understand what they are paying for. Nor is there the legal precedence to actually understand where the rub lies or how that impacts business. | | |
| ▲ | otterley 4 hours ago | parent [-] | | > Just because people pay for things doesn't mean they know or understand what they are paying for. I believe, respectfully, that’s precisely what is happening in this thread because you keep complaining about the absence of an SLA that was never in the agreement, as though it is—or is supposed to be—there, and therefore the existence of some “rights” that would flow from that. | | |
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