Not every customer, even a paying customer, demands reliability at a particular level. Market segmentation tends to address those situations: pay more, get more.

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Ucalegon 3 hours ago | parent [-]

'I don't want to hold companies to account for failing to deliver services, therefore I think everyone else should live by my permissive "standards".'

	▲	otterley 3 hours ago \| parent [-]
		They can be held to account when they fail to deliver what they promise! But what is promised for delivery is what's in the Terms of Service (i.e. the agreement). Nothing more. If it's not in there, you can't hold them to account for it.