An enforceable SLA with the services that Anthropic offers rather than putting an employee to respond to things on Sunday.

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roamerz 7 hours ago | parent | next [-]

>> rather than putting an employee to respond to things on Sunday.

Maybe just maybe they didn’t put him here, rather he just a normal guy who reads HN, who is passionate about his role, and is here on his own time.

	▲	Ucalegon 7 hours ago \| parent [-]
		Maybe... maybe... maybe... none of this builds trust when there is something that does build trust; putting revenue on the line and opening yourself to legal liability. Otherwise everything is empty and meaningless, its just PR, and nothing more.

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otterley 6 hours ago | parent | prev | next [-]

Then you should offer to pay them for one. I’m sure they’d love to hear from you, and they could probably deliver one to you for the right price. But it will be a high price.

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Ucalegon 6 hours ago | parent [-]

They don't offer a ZDR [0] for files, even if you have a BAA or dealing with HIPAA data, no matter how much you pay them. Trust me, we have tried.

[0] https://code.claude.com/docs/en/zero-data-retention

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otterley 4 hours ago | parent [-]

I’m really confused. We were talking about SLAs, not other product features. Are you moving the goalposts?

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Ucalegon 3 hours ago | parent [-]

There isn't an SLA nor is there any protections around file uploads to their services. Two, bad, things can be true at the same time.

	▲	otterley 2 hours ago \| parent [-]
		Did you talk to them about purchasing an SLA? If so, what did they say?

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aenis 7 hours ago | parent | prev [-]

Boring corporate Ai will surely come, but hey, lets enjoy the wild west while it lasts. I am grateful to see Boris come here to address problems people face. I 100% sure nobody is making him - he has one of the coolest jobs in the world.

	▲	Ucalegon 7 hours ago \| parent [-]
		>he has one of the coolest jobs in the world. So that means we just eject any critical thinking when it comes to companies, especially where they is no liability or obligation for them (Boris or Anthropic) to be honest. Other than 'trust'.