| ▲ | benatkin 3 days ago |
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| ▲ | john_strinlai 3 days ago | parent | next [-] |
| the full quote is: "does not matter if this is an isolated edge case. Data loss for 15 months with poor support isn't something that can be waved off as 'edge case'. The fact I had to go to Reddit to get someone's attention for this is insane. By the way, I tried reaching out to various 'senior management' personnel via LinkedIn last year and no-one replied. Escalation requests via the Support thread ignored and declined. Very professional of you guys." and that seems pretty damn reasonable of a reply. the fact they had to go to reddit is insane. a sarcastic "very professional of you guys" is pretty tame, given the situation, and not discrediting at all. |
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| ▲ | subscribed 3 days ago | parent | prev | next [-] |
| You did a commendable job of ignoring all the op's (from Reddit) explanations and context to come to this weird output. OP even actually responded to a similar comment in this reddit thread - look it up and tell me he wasn't reasonable. 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case. Really? Do you work for their PR or what? |
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| ▲ | manytimesaway 3 days ago | parent | next [-] | | > 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case. That's basically how this whole industry works? How would you justify the outrageous cost of product management layers otherwise? Not saying that this is the right way. But it's not a very surprising story, no matter which company (be it Google, Microsoft, OVH...). | | |
| ▲ | JCattheATM 3 days ago | parent | next [-] | | > That's basically how this whole industry works? Far from it. Most companies in the same space don't just ignore such significant problems. If they did, they wouldn't survive for very long. | | |
| ▲ | manytimesaway 2 days ago | parent [-] | | I don't know, Google, Microsoft and Oracle seems pretty resilient then. | | |
| ▲ | JCattheATM 2 days ago | parent [-] | | Got an example of them acting the same way as Bunny in the case being discussed?? | | |
| ▲ | manytimesaway 2 days ago | parent [-] | | Do I really need to pull out all of the exemples of Google support being the absolute worst on Earth? Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)? | | |
| ▲ | JCattheATM 2 days ago | parent | next [-] | | > Do I really need to pull out all of the exemples of Google support being the absolute worst on Earth? For paid products, denying or lying about there being any issue as serious as significant data loss for over a year like Bunny did, yes. > Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)? That sounds closer but still not comparable. | |
| ▲ | subscribed 2 days ago | parent | prev [-] | | FWIW I had Gmail lying exactly the same - back then I had a Googler actually check the logs and confirm. I've got a 250 and the ID, then the server discarded the email. |
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| ▲ | Imustaskforhelp 3 days ago | parent | prev [-] | | I have heard OVH support be tricky but personally, I have talked to one of the main devs in their discord server for something not even too tricky, but they were kind enough to just walk me through it. I am not sure but I do think that they might have a ticket system there too. Either way both Hetzner and OVH would respond in better technical rigour I used to like bunny but this ain't a good look :-( |
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| ▲ | throwaway81523 3 days ago | parent | prev [-] | | I've exchanged emails with Dejan (Bunny CEO) about Bunny-related stuff. It's not THAT hard to contact him, or at least wasn't, some years back. Maybe he's a bigger cheese now. |
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| ▲ | wat10000 3 days ago | parent | prev | next [-] |
| Pretty mild when getting a reply that puts more energy into downplaying the problem than acknowledging that they've had an ongoing data loss issue for over a year and their support has been useless. |
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| ▲ | bakugo 3 days ago | parent | prev [-] |
| It's a perfectly understandable response to what is essentially just corporate damage control. I'd be pissed too if I was in their position. They've been ignoring the issue for over a year, yet it somehow took them only 4 hours after the reddit post was made to determine that it's "an isolated edge case", even though there's at least one other user reporting the same problem. The comment was clearly written with a focus on saving face rather than properly apologizing for the terrible support. |
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| ▲ | bobdvb 3 days ago | parent [-] | | Yeah. Someone recommended Bunny to me and I looked at it previously based on that but didn't have a use case then. But as someone who regularly recommends vendors for v.big CDN contracts I'm not impressed with their attempts to downplay things. |
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