> 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case.

That's basically how this whole industry works? How would you justify the outrageous cost of product management layers otherwise?

Not saying that this is the right way. But it's not a very surprising story, no matter which company (be it Google, Microsoft, OVH...).

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JCattheATM 3 days ago | parent | next [-]

> That's basically how this whole industry works?

Far from it. Most companies in the same space don't just ignore such significant problems. If they did, they wouldn't survive for very long.

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manytimesaway 2 days ago | parent [-]

I don't know, Google, Microsoft and Oracle seems pretty resilient then.

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JCattheATM 2 days ago | parent [-]

Got an example of them acting the same way as Bunny in the case being discussed??

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manytimesaway 2 days ago | parent [-]

Do I really need to pull out all of the exemples of Google support being the absolute worst on Earth?

Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)?

	▲	JCattheATM 2 days ago \| parent \| next [-]
		> Do I really need to pull out all of the exemples of Google support being the absolute worst on Earth? For paid products, denying or lying about there being any issue as serious as significant data loss for over a year like Bunny did, yes. > Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)? That sounds closer but still not comparable.
	▲	subscribed 2 days ago \| parent \| prev [-]
		FWIW I had Gmail lying exactly the same - back then I had a Googler actually check the logs and confirm. I've got a 250 and the ID, then the server discarded the email.

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Imustaskforhelp 3 days ago | parent | prev [-]

I have heard OVH support be tricky but personally, I have talked to one of the main devs in their discord server for something not even too tricky, but they were kind enough to just walk me through it.

I am not sure but I do think that they might have a ticket system there too.

Either way both Hetzner and OVH would respond in better technical rigour

I used to like bunny but this ain't a good look :-(