| ▲ | Aurornis 4 hours ago |
| In my experience in other physical goods industries (not textiles specifically) there is a big difference between products that are good but aren’t ever sold for some reason and products that are deemed not sellable for some reason. For example, if a custom returns a product that was opened but they claim was never used (worn in this case) you can’t sell it to someone else as a new item. With physical products these go through refurbishing channels if there are enough units to warrant it. What if a batch of products is determined to have some QA problems? You can’t sell it as new, so it has to go somewhere. One challenge we discovered the hard way is that there are a lot of companies who will claim to recycle your products or donate them to good causes in other countries, but actually they’ll just end up on eBay or even in some cases being injected back in to retail channels through some process we could never figure out. At least with hardware products we could track serial numbers to discover when this was happening. It gets weirder when you have a warranty policy. You start getting warranty requests for serial numbers that were marked as destroyed or that never made it to the retail system. Returned serial numbers are somehow re-appearing as units sold as new. This is less of a problem now that Amazon has mechanisms to avoid inventory co-mingling (if you use them) but for a while we found ourselves honoring warranty claims for items that, ironically enough, had already been warrantied once and then “recycled” by our recycling service. So whenever I see “unsold” I think the situation is probably more complicated than this overview suggests. It’s generally a good thing to avoid destroying perfectly good inventory for no good reason, but inventory that gets disposed isn’t always perfectly good either. I assume companies will be doing something obvious to mark the units as not for normal sale like punching holes in tags or marking them somewhere] |
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| ▲ | dlcarrier 4 hours ago | parent | next [-] |
| I buy mostly from liquidators, where everything is sold as-is, but that doesn't stop end users from trying to make a claim, so many manufacturers often have methods for marking items that are not covered by the warranty. For example, Ryobi brands the items with a plastic welder, leaving a tell-tale wavy mark. A robust liquidation market does a lot to prevent waste, and it reduces the cost of living for those who participate, so finding ways to allow products to be truly sold as-is is vital, otherwise the next most logical option is to put those items in a landfill. It's also important that there's no legislative hurdles to seelling items as-is, or there may be no legal way to sell a salvage products without completely overhauling them, which is usually not cost effective. |
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| ▲ | Aurornis 4 hours ago | parent [-] | | > so many manufacturers often have methods for marking items that are not covered by the warranty With textiles this is usually a hole punch or something with the tag. With hardware we had the serial number recorded. But consumers don’t care. If they buy something from a vendor they think is selling them something as new and the vendor tells them to go the manufacturer, the customer doesn’t care that you marked it as not eligible for warranty. They just want that coverage We even had customers write ragebait Reddit posts claiming we were unfairly denying warranties, people sending stories to popular newsletters and journalists, and other attempts to make us look bad for not honoring warranties on products they bought through gray market channels. | | |
| ▲ | nothrabannosir 3 hours ago | parent | next [-] | | > ... the vendor tells them to go the manufacturer... Maybe this is the problem. Retailers should cover the statutory warranty on any product they sell. | | |
| ▲ | madeofpalk 7 minutes ago | parent | next [-] | | This is mostly how statutory warranty works in most countries. It’s actually the retailer who bares the responsibility, but good/big manufacturers will just provide the same direct to consumers. | |
| ▲ | eclipticplane 2 hours ago | parent | prev [-] | | What do you mean, 'statutory warranty'? At least in the US, aside from a few specific circumstances (door to door sales for example with a '3 day cool off' period) there is no mandatory return policy or timeline. | | |
| ▲ | rationalist an hour ago | parent | next [-] | | There is a U.S. federal law which gives warranty of merchantability among others (not sure about E.U.). A major store sold me an expensive item that didn't work, and the store's return policy didn't cover it, so the store said file a warranty claim with the manufacturer. I just did a credit card charge back instead, because the store has to sell me something that works. If for whatever reason the credit card charge back didn't work, I could use the store in (small claims) court and win. AI: "The implied warranty of merchantability is a legal guarantee that a product will function as expected for its ordinary purpose, such as a toaster toasting bread. It is automatically applied to most consumer goods sold by merchants and does not need to be in writing." | |
| ▲ | nothrabannosir an hour ago | parent | prev [-] | | That sounds like another problem then :) In the EU (or maybe just my country of origin?) there is certainly statutory warranty. Length and coverage varies per product category. |
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| ▲ | dlcarrier 2 hours ago | parent | prev | next [-] | | Resellers fraudulently claiming a liquidated item is new, or that they are an authorized distributor allowing for the product to be warranted, is its own problem. It's usually not a large enough fraud that it's worth it for law-enforcement to follow up on, but generally online marketplaces, like eBay, have their own enforcement practices to keep traffic away from fraudulent sellers. On the author hand, Amazon has made it difficult to avoid fraudulent sellers, but they also don'e even sort items by price when that option is selected, so I avoid buying through their site. | |
| ▲ | jorvi 3 hours ago | parent | prev | next [-] | | > We even had customers write ragebait Reddit posts claiming we were unfairly denying warranties, people sending stories to popular newsletters and journalists, and other attempts to make us look bad for not honoring warranties on products These days this is often the only recourse you have, because going the legal route you get stonewalled unless you are willing to spend serious money on pursuing a case. And it'll cost you gobs of time. An example is my mother buying new pants for 220 bucks from a reputable seller, the stitching starts to disintegrate after 7 months, and both the retailer and the manufacturer tell my mother to go pound sand. So please do not portray customers trying to get their due as "ragebaiters". | |
| ▲ | 3 hours ago | parent | prev | next [-] | | [deleted] | |
| ▲ | XorNot 2 hours ago | parent | prev [-] | | It's not like you wouldn't have this problem anyway though? Like customers have a % of crazy people regardless. I mean the "ididnthaveeggs" subreddit exists purely to make light of people who post reviews on recipe sites where they overtly use the wrong ingredients and then downvote the recipe as a result. |
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| ▲ | jwr 4 hours ago | parent | prev | next [-] |
| > companies who will claim to recycle your products or donate them to good causes in other countries, but actually they’ll just end up on eBay or even in some cases being injected back in to retail channels Isn't that good though? Unless the defects make the product somehow dangerous, this means that it found its way to users who are OK with it, thus avoiding waste. And someone even made money in the process. (all assuming the product is not sold as "new") |
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| ▲ | michaelt 3 hours ago | parent | next [-] | | > Isn't that good though? It's good for shoppers (if they're informed), the recycler, and the environment. It's bad for the original maker. Imagine a factory mix-up means some ExampleCo jeans are made of much lower quality materials than normal. They'll wear out much faster. But ExampleCo's quality control does its job, notices the inferior quality before they hit store shelves, and sends them for recycling. If the recycler sells them on ebay as 'never worn ExampleCo jeans' then: 1. Some people who would have paid ExampleCo for jeans instead pay the recycler - leading to lost sales. 2. Some of the customers complain online about the bad quality, damaging ExampleCo's reputation 3. Some of the customers ask for replacements, which are provided at ExampleCo's expense. | | |
| ▲ | bryanrasmussen 3 hours ago | parent | next [-] | | >and sends them for recycling. >If the recycler sells them on ebay as 'never worn ExampleCo jeans' then the recycler will have undoubtedly violated a contract they have with ExampleCo and will lose in civil court and pay significant penalties greater than the money they made selling never worn ExampleCo jeans and also, undoubtedly, suffer from not having ExampleCo as a customer for their services in the future. | | |
| ▲ | eddythompson80 2 hours ago | parent [-] | | But the recycler has all the papers and documentation that they lawfully contracted an overseas company for wholesale recycle of the product. What's your civil court's jurisdiction? You might be able to play wack-a-mole with ebay, temu, alibaba express sellers through civil court in your jurisdiction assuming you have the money of course. |
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| ▲ | kshacker 3 hours ago | parent | prev | next [-] | | What stops ExampleCo from asking for a receipt and limiting replacements only to legitimate channels? Or why is ExampleCo directly dealing with the consumer, and not Macys or Goodwill? I suspect this will need to be a cultural change. If ExampleCo does it but not RandomCo, of course your reputation will suffer. But if the law is for all of EU, it gives everyone an equal footing. | |
| ▲ | ninalanyon 2 hours ago | parent | prev | next [-] | | > ExampleCo's quality control does its job, Then this will be the pressure that is needed for the company's quality assurance to be improved. | |
| ▲ | blackoil 3 hours ago | parent | prev [-] | | How feasible is to remove tag, scratch serial number? | | |
| ▲ | oblio 3 hours ago | parent [-] | | Especially since EU laws are announced 5-10 years in advance, manufacturers have time to actually design this. For example they could make easily removable labels. |
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| ▲ | idopmstuff 3 hours ago | parent | prev | next [-] | | No, because even if they're not sold as new (which as others have commented is often not the case), they're still competing with you for sales. Someone who would have paid full price for a new one instead gets a version with a slight issue at 25% off. That's fine if you're the one selling it at a discount, but here you've lost money on the production and are now losing even more money because you've lost a sale of a full price unit. | | |
| ▲ | iamkonstantin 3 hours ago | parent [-] | | I think the spirit of that regulation is so you as the producer see this as an incentive to better manage production so there is no need to discard/burn 10% of everything. |
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| ▲ | buckle8017 4 hours ago | parent | prev | next [-] | | The problem is the eBay sellers always label defective stuff as simply new product. People buying it may or may not be ok with the defect. Think bad welds, usually they're fine for a while and then they're very much not. | | |
| ▲ | acdha 42 minutes ago | parent | next [-] | | It’s not hard to mark things as defective, liquidated, etc. so those eBay sellers can face fraud charges. We shouldn’t be sending stuff to landfills just to save a few pennies in permanent marker. | |
| ▲ | ljf 3 hours ago | parent | prev [-] | | Had this recently, bought a dehumidifier for a good price, marked as new - arrived and had obviously been opened and didn't work. Out of a desire to have a dehumidifier sooner than later I was about to open it up when I saw it already had been, so I opened a return instead and sent it back. I can only assume it is worth it for the seller to sell untested goods as new, a good number must work long enough for the buyer to be happy. |
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| ▲ | mschuster91 3 hours ago | parent | prev | next [-] | | > all assuming the product is not sold as "new" And that is a very big assumption to make. Recycling is ripe with fraud simply because how much money is in the system. The only way you can really be sure that "recycling" companies don't end up screwing you over is to do rough material separation on your own and dispose of the different material streams (paper packaging, manuals, plastics, PCBs) by different companies. | |
| ▲ | b00ty4breakfast 3 hours ago | parent | prev [-] | | If I donate something on the premise that it's going to be used for some charitable cause and then it just ends up on some skuzzy listing on ebay, that would, at best, be deceitful. It's "good" insofar as the item is not being dumped in some landfill but it's not "good" insofar as it was obtained through deception. |
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| ▲ | epistasis 4 hours ago | parent | prev | next [-] |
| Beautiful insight into processes that most of us never see, thanks! My initial thought was "reusing an item is even better than recycling" but then realized that a warrantied item is quite likely to have flaws and get warrantied again very soon. I have recently been trolling eBay for used computing equipment rather than buying new, after it was suggested I sell my old hardware that I don't think anyone would want. And man has that been a great experience, it's way more fun than browsing Newegg or doing pc part picking from new catalogs. I need neither the compute hardware nor the cost savings but it's a fun activity on its own, not unlike so many computer games where you do deck optimization or similar. |
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| ▲ | yread 4 hours ago | parent | prev | next [-] |
| I heard that the clothes especially from high end brands are destroyed to keep the value of the brand high ie not to cannibalize sales. Which doesnt seem like good enough reason to burn 300.000+t of clothes (that created untold emissions) |
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| ▲ | nine_k 3 hours ago | parent [-] | | Do high-end brands even produce 300 kilotons of clothing? Assuming, very generously, that a piece of clothing, with packaging and all, weights 1 kg, it would be 300M pieces of clothing; that could be an entire production run of something very ubiquitous (say, Levi's 501), but definitely not high-end. | | |
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| ▲ | throwaway198846 4 hours ago | parent | prev | next [-] |
| They have exceptions for manufacturing defects |
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| ▲ | ragall 3 hours ago | parent | prev | next [-] |
| > What if a batch of products is determined to have some QA problems? If you had bothered to read TFA, you'd have understood that the rules only apply to products that have fully passed QA, were being kept as stock but ended up not selling. They don't apply to experimental batches, to defective or damaged items, etc... |
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| ▲ | stevekemp 2 hours ago | parent [-] | | From the site guidelines: Please don't comment on whether someone read an article. "Did you even read the article? It mentions that" can be shortened to "The article mentions that". |
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| ▲ | mixedbit 4 hours ago | parent | prev | next [-] |
| This is also very detrimental to buyer experience. When you search for a specific new product, prices from different sellers can vary widely. Most often there is no way to tell what is the reason for the difference. Is the cheapest offer simply the best deal, or is it a refurbished product, or even a fake? |
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| ▲ | sva_ 3 hours ago | parent | prev | next [-] |
| > aren’t ever sold for some reason and products that are deemed not sellable for some reason. I think some brands destroy the items to create an artificial scarcity that keeps their stuff 'exclusive'. |
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| ▲ | detritus 3 hours ago | parent | prev | next [-] |
| > What if a batch of products is determined to have some QA problems? You can’t sell it as new, so it has to go somewhere. Isn't this TKMaxx's entire business model? |
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| ▲ | dylan604 3 hours ago | parent | prev | next [-] |
| > What if a batch of products is determined to have some QA problems? Isn't this why Ross exists? It's where I first heard the phrase "slightly irregular". |
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| ▲ | WalterBright 4 hours ago | parent | prev | next [-] |
| > had already been warrantied once and then “recycled” by our recycling service. Couldn't this be prevented by, say, sticking it on a drill press and drilling a large hole in it, and then recycling it? |
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| ▲ | Doohickey-d 4 hours ago | parent | next [-] | | This does happen: for example in Macbook repair, it is common to buy defective motherboards, in order to salvage the chips off them (which are apple-specific, hence not purchasable elsewhere). Those boards often come from China, and often have holes drilled in them, I guess exactly to prevent them from being repaired. It's a shame, because some of those boards could (and would, they are valuable enough) be fully repaired by a skilled repair person. Instead, the chips are picked off and the rest goes to waste. I did buy a batch once that didn't have holes drilled, and they all turned out to have all sorts of strange, often random issues, so I suspect those were RMAs that somehow "fell off the back of a truck" and escaped the drilling. | | | |
| ▲ | xp84 4 hours ago | parent | prev [-] | | Probably, but part of the point of outsourcing the recycling was that you wouldn't have to set up infrastructure, process and people for that. If they weren't crooked, you could even have customers ship the products directly to the recycler. To drill it first, then you are paying for shipping twice, on an item that is already worthless to you. |
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| ▲ | mschuster91 4 hours ago | parent | prev | next [-] |
| > What if a batch of products is determined to have some QA problems? Not covered by this regulation in spirit and (probably, haven't read it yet) in text. The spirit of the regulation is targeting fast-fashion on-prem retailers (think H&M, Primark, Zara and the likes) and online retailers like Shein, who have heaps of products that just aren't sold because they're not wanted - and also the occasional luxury brand trying to maintain scarcity [1]. > but for a while we found ourselves honoring warranty claims for items that, ironically enough, had already been warrantied once and then “recycled” by our recycling service. Yikes. That's something worth filing a lawsuit claim or at the very least terminating the business relationship. [1] https://theweek.com/95179/luxury-brands-including-burberry-b... |
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| ▲ | morkalork 4 hours ago | parent | prev [-] |
| What became of the relationship with the recycling company? |