> ... the vendor tells them to go the manufacturer...

Maybe this is the problem. Retailers should cover the statutory warranty on any product they sell.

madeofpalk 7 minutes ago | parent | next [-]

This is mostly how statutory warranty works in most countries. It’s actually the retailer who bares the responsibility, but good/big manufacturers will just provide the same direct to consumers.

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eclipticplane 2 hours ago | parent | prev [-]

What do you mean, 'statutory warranty'? At least in the US, aside from a few specific circumstances (door to door sales for example with a '3 day cool off' period) there is no mandatory return policy or timeline.

	▲	rationalist an hour ago \| parent \| next [-]
		There is a U.S. federal law which gives warranty of merchantability among others (not sure about E.U.). A major store sold me an expensive item that didn't work, and the store's return policy didn't cover it, so the store said file a warranty claim with the manufacturer. I just did a credit card charge back instead, because the store has to sell me something that works. If for whatever reason the credit card charge back didn't work, I could use the store in (small claims) court and win. AI: "The implied warranty of merchantability is a legal guarantee that a product will function as expected for its ordinary purpose, such as a toaster toasting bread. It is automatically applied to most consumer goods sold by merchants and does not need to be in writing."
	▲	nothrabannosir an hour ago \| parent \| prev [-]
		That sounds like another problem then :) In the EU (or maybe just my country of origin?) there is certainly statutory warranty. Length and coverage varies per product category.