| ▲ | Ask HN: How do you reset an AppleID? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9 points by OhMeadhbh a day ago | 22 comments | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
So I'm trying to submit a resume to Apple, but to do so, I need an AppleId. Okay. I try to sign up for one and discover my phone number has been used by someone else. I dropped into the local Apple Store (who supposedly have the ability to reset or create AppleIds) but, spoiler alert, after two hours they couldn't figure out why my phone number won't work. Does anyone know if there's a way to create an AppleId w/o a phone number? Apple's public docs say it's impossible. Maybe there's an email alias I can use to submit my resume instead of buying an iProduct? I guess I could get a dirt cheap sim for my (non-apple) phone and use it for a day, just to sign up for a new AppleId. But somehow this seems... wrong. It also seems unreasonable for a company to force me to buy an $1000 device just for the privilege of submitting my resume. [edit: Forgot to mention, I own precisely zero iProducts.] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ▲ | mackatsol 12 hours ago | parent | next [-] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
Call Apple, in Canada the support number is 1-800-263-3394. In the US it’s 1-800-275-2273 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ▲ | OhMeadhbh a day ago | parent | prev | next [-] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
Well... I went through the iforgot.apple.com flow. If the past is any indication, I'll likely have to wait 30 or 90 days to get a response. This just seems... sub-optimal. It's a very strange set of hoops to have candidates jump through. And sad, too. I think my cover letter was one of the best I've ever written. Now no one will be able to appreciate it but me. This is not how things were in the old days. Back then we would just show up at a job site and after working for a few weeks go to HR and say "hey. I didn't get a check." And then when HR couldn't find your records, they just assumed they were lost somewhere and helpfully set you up as an employee with information you gave them. How you have changed, outlaw sili valley. [Edit] So when I say I have zero iProducts, that's not entirely true. I do have an old 2015 era iMac. But the first thing I did with it was put a new hard drive in it and boot up FreeBSD. And then I installed Linux and installed FreeBSD as a VM under Linux because I have nothing better to do with my time. And somewhere along the way L4 got wedged in there, because you're not a TRUE power user unless you have L4 running under bhyve under FreeBSD under KVM under linux on hardware the manufacturer would really prefer you just run Mach on. I am wild. I am the wind. So I found the old macOS hard drive and installed it. It really did not want to boot. It told me so many horrible things when I tried to boot, mostly that I really should visit an apple support web site. The AppleID I'm trying to recover is the same one I used to create a macOS account with. I wonder if apple knows I've installed Linux, FreeBSD and L4/Linux on their hardware and have marked my AppleId as "unholy spawn of Satan" ? I guess if the roles were reversed I might think anyone who installed L4 on Apple Hardware is "not to be trusted." Or more seriously... I wonder if you don't boot macOS or log into macOS with your AppleId every now and again, you go on the "naughty" or "potentially naughty" list. This whole affair really makes me miss my Atari 520ST. [/Edit] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ▲ | OhMeadhbh a day ago | parent | prev | next [-] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
Maybe I could sign in with someone else's AppleId, then submit the resume. It has my email and phone number on it, so hopefully they would send correspondence to that email address and not the one associated w/ the AppleId. Maybe this is a test. Maybe everyone who tries to login to jobs.apple.com is told "oh yeah... that AppleId is invalid," and then they wait and see what people do. If they give up, then they're not Apple material. If they cheat and use someone else's AppleId, then they're morals are found lacking. If they post about their experience on a public forum, then they're a security risk. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ▲ | OhMeadhbh a day ago | parent | prev | next [-] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
I tried with a new email address and throw-away public one time use SMS numbers from textrapp.com, esimplus.me, receive-sms.io and 7sim.net. I think Apple knows those are fake numbers. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| ▲ | OhMeadhbh a day ago | parent | prev | next [-] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
I guess I could boot a Hackintosh in a VM and try to create an AppleId that way. But I think it will ask me for a phone number again. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| ▲ | tokyobreakfast a day ago | parent | prev | next [-] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
Try and deregister your phone number from imessage (there is a place on apple.com to do this) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| ▲ | OhMeadhbh 18 hours ago | parent | prev [-] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
Update... After a bit of work, I was able to boot the old hard drive with macOS and tried to log into apple services. Of course it rejected my existing AppleId password, but this time with a working iMac, I asked it to send a reset code to my iMac. It seemed to think it sent one to my iMac, but nothing ever showed up. The internet says it should have showed up on my iMac's screen or in the upper right corner of the screen. No dice. This is similar to what happened at the Apple Store when we tried the "use someone else's iProduct" to reset the password. The login page seemed to think it had sent a PIN, but it never showed up at the end device. I suspect that because I'm in the iForgot 24 hour cool down period, nothing is going to work. They claim they will send instructions to my phone (I hope they realize my phone doesn't have iMessage) in 15 hours for what to do while waiting 30 or 90 days to try the reset again. This sort of reminds me when we got bought out and we had problems with our dev certificate. We had released a couple versions of "iFoo" using our domain "foo.com". Then we got bought out by bar.com and wanted to release future versions of iFoo under bar.com branding. When we eventually got ahold of a human, they said we would have to re-release iFoo as iBar and re-submit it as a new app. We eventually did this, but they responded that iBar was confusingly similar to an existing app called iFoo and they wouldn't allow it to be released in the app store. Then they revoked the foo.com dev cert because of shinanigans. When we tried to explain to them that we were following the instructions they had given us (and sending them emails and screenshots where they told us what to do,) they closed the support ticket and revoked bar.com's dev cert as well. I think Apple processes work very well for the usual case, but they don't think through some of the corner cases. The irony is the role I was attempting to apply for was one that would (partially) oversee working out these corner cases and what Apple should be doing in those situations. I was invited to apply for this position explicitly because I had encountered similar problems in the past. My suspicion is I'll have a 30 day wait at the end of the initial iForgot 24 hour cool down. If I'm still looking for a job in 30 days, I'll probably still submit my resume. It seems that Apple really needs some help in this area. But I applied for a job in '93 and didn't get it and I've been told you're only allowed to apply to Apple once (despite having worked on the Qualcomm baseband processor in the original iPhone and as a contractor in the very early days of macontosh.) And I'm sure they wouldn't be happy about me talking publicly about identity management corner cases. I suspect the chance they would really care to hire me is fairly low. But if anyone from Apple ever reads this, feel free to contact me if you need more details on what inputs I provided to your system and what the responses were. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||