Try and deregister your phone number from imessage (there is a place on apple.com to do this)

We tried that at the Apple Store. My phone number is not registered with iMessage.

Just for kicks, I tried doing it at home. The error messages I got were:

"Enter a valid Phone Number" (I had) "Service::Unavailable" ??? "That Code has been used. Hit Refresh Code." (the refresh code link is unresponsive)

and also, the error we got at the Apple Store:

"It looks like the phone number you provided is not registered with iMessage. Please verify the number and try again."

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tokyobreakfast a day ago | parent [-]

You can always call/chat with Apple ID support. They are likely better equipped to solve this than the t-shirt crew in your local store.

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OhMeadhbh a day ago | parent | next [-]

How do you call / chat w/ AppleID support without logging in first?

Or rather... thank you for the suggestion. I'm going to dig into the docs on their web page and see if there's a way to contact support w/o having to log in first.

[edit: After a bit of digging around, as best I can tell, I have to log in with an AppleId before I can post a question in the support forums about how to reset my AppleId.]

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OhMeadhbh a day ago | parent | prev | next [-]

Let me also say I am truly grateful for the time you took to respond to this message. If I sound gruff, it's because the situation is so bizarre and a little frustrating. Please don't take this to mean I'm unappreciative.

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OhMeadhbh a day ago | parent | prev [-]

Oh wait. You said "call." Does Apple have a support phone number?

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a day ago | parent | next [-]

[deleted]

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robthebrew a day ago | parent | prev [-]

support.apple.com

	▲	OhMeadhbh a day ago \| parent [-]
		Sure, but I was asking about a phone number where I can call and talk to a human who may have more experience in these matters. The first thing support.apple.com asks me to do (when I want to post a question) is to ask me to log in with my AppleId. My problem is that the AppleId that has always worked in the past no longer seems to work and when I try to create a new one, it says my mobile phone number is invalid.