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jedberg 3 days ago

One of the things I loved about working at Netflix was that the base assumption was that everyone was a top performer. If you weren't a top performer, you were given a severance check.

The analogy we used was a sports team. Pro sports teams have really good players and great players. Some people are superstars, but unless you're at least really really good you're not on the team.

Performance and compensation were completely separate, which was also nice. Performance evals were 360 peer reviews, and compensation was determined mostly by HR based on what it was costing to bring in new hires, and then bumping everyone up to that level.

So at least at Netflix 10 years ago, performance wasn't really distributed at all. Everyone was top 10% industrywide.

brabel 3 days ago | parent | next [-]

It's really difficult for me to believe that they really got 10% top performers. For one, knowing the cut-throat nature of employment there, I would expect only a minority of developers would be willing to try working there, despite the awesome rewards.

Another reason I really don't trust that to be true is that I've never seen a good way to measure who is a top performer and who is not. I don't think there's one, people are good in different things, even within the same job... for one assignment, Joe may be the best, but for another, Mary is the winner (but again, to measure this reliably and objectively is nearly impossible IMHO for anything related to knowledge work - and I've read lots of research in this area!).

Finally, just as a cheap shot at Netflix, sorry I can't resist as a customer: they absolutely suck at the most basic stuff in their business, which is to produce good content in the first place, and very importantly, NOT FREAKING CANCEL the best content! I won't even mention how horrible their latest big live stream was... oh well, I just did :D.

lolinder 3 days ago | parent | next [-]

> I would expect only a minority of developers would be willing to try working there, despite the awesome rewards.

So much this. OP's description of the work environment is stressing me out and I don't even work there.

At best a strategy like the one described above will get you the top 10% of people who are willing to put up with that kind of work environment, which means you might get the top 10% of single, childless 20–35-year-olds—people who are motivated first and foremost by ego and pay and don't value stability and work-life balance. But in the process you're more or less explicitly saying that you're not interested in people who are further along in their lives and value stability and reliability more than ego and raw paycheck size.

This means that you're missing out on the top 10% of 35–65-year-old engineers who are now parents with responsibilities outside of their career, even though the top 10% of that bracket would typically be "better" by most metrics than the top 10% of the younger bracket you're pre-filtering down to.

In a startup environment this might be a perfectly rational tradeoff—you want to filter for people who don't have much else to do and can give you a huge amount of unpaid overtime in exchange for you stroking their ego—but past a certain size and market share you need the stability offered by mature, experienced professionals.

If Netflix failed to get over that hump, it's not so surprising after all that they fell so hard in the last 10 years.

jedberg 3 days ago | parent [-]

Most of the people I worked with were 30-50 years old with families and kids. The work life balance was great. I was the rare outlier who was married without kids.

We had senior engineers who would work hard and get things done and then go and be parents and partners.

relaxing 3 days ago | parent [-]

We’re going to need a rigorous, data-driven assessment of their effectiveness in parenting and partnering to back up this claim.

kube-system 3 days ago | parent | prev | next [-]

> the most basic stuff in their business, which is to produce good content in the first place, and very importantly, NOT FREAKING CANCEL the best content!

It isn't that simple. Making money from content is not 1-to-1 related with the quality of the content. There are many examples of great content that doesn't make money, and many examples of content that makes a lot of money that isn't great. Also there are many differing opinions on what 'great content' even is.

echelon 3 days ago | parent [-]

It's an increasingly bad business to be in.

Netflix burns customers when they cancel beloved shows, and they constantly have to experiment.

They now have a bazillion competitors who are ramping up comparable businesses. There's no moat or secret sauce competitive advantage. Customers are free to switch at no cost.

Bigger tech companies are using media content as simply a fringe benefit or commodity to enhance their platform offerings.

YouTube, on the other hand, is already starting to eclipse the entire Netflix business model. YouTube is a monster with a huge and enviable moat, and it's only going to continue growing. It's a much stronger business model and they have a sticky and growing user base.

exe34 3 days ago | parent | prev | next [-]

I think it's safe to assume gp has drunk the koolaid. I spoke to somebody from the army once, and they too had the top 10% and it's difficult to imagine that every employer employs the top 10%. it's a cultural meme really, like everybody tells themselves they are good people really.

jajko 3 days ago | parent | next [-]

At some point, people invest into their work/employment so heavily and tie it to their identity tad too much, they internally need to feel this is the right and best choice, which for many top talents may mean working with "top 10%", whatever that means. So otherwise smart folks will start parroting official company policies and become a 'good boy'. Suffice to say I don't look kindly on this, but it highly depends on the business.

I've heard similar claims many times before, albeit mostly not from places paying so much. Ie at university, there was promotion seminar from Accenture branch in our country, the guy was some higher manager and stated the same, how they want only the best of the best and work hard getting and maintaining this. Then maybe 10 years later I had 20 of them as contractors and reality was not that rosy, huge variation from good to terrible.

exe34 3 days ago | parent [-]

I love my job, but I'm careful not to give the impression at work. Best to keep them on their toes. I'm also good at weaving the corpospeak into conversations, but very few can hear the sarcasm.

lbrito 3 days ago | parent | prev | next [-]

Like the Leadership Principles, or expecting everyone in your company to be a "leader". If everyone is a leader, the word is meaningless.

relaxing 3 days ago | parent | prev [-]

At least good behavior isn’t a zero-sum game.

exe34 3 days ago | parent [-]

not everybody can be in the top 10% best behaved.

creer 3 days ago | parent | prev | next [-]

> difficult for me to believe that they really got 10% top performers

It's difficult to achieve, but it's not an unreasonable objective to have. After that there is a question of measurement. How do you measure that? Did they? What was their score? - and yes, until the evidence is released, they probably didn't. (But I would also cut slack on the measurement - it IS difficult to measure so a decent attempt - a top 10% attempt? - will do.)

Where the "top performers" meme obviously fails is when every new business and their sister claims the same thing. We are all winners here and all that.

jedberg 3 days ago | parent | prev | next [-]

> It's really difficult for me to believe that they really got 10% top performers.

Of course there is no hard data on it, but I can say anecdotally the people I know who went on elsewhere were consistently rated at the top of whatever organization they landed at. And also, there wasn't a single person there that I would not want to work with again and would jump at that chance.

> For one, knowing the cut-throat nature of employment there, I would expect only a minority of developers would be willing to try working there, despite the awesome rewards.

On the flip side, a lot of people wanted to work there because of that culture. But you're right, some really great people wouldn't even apply, won't deny that.

> Finally, just as a cheap shot at Netflix, sorry I can't resist as a customer: they absolutely suck at the most basic stuff in their business, which is to produce good content in the first place, and very importantly, NOT FREAKING CANCEL the best content!

Actually, objectively, it's not the best content, which is why it gets cut. The way that decision is made is every piece of content is charted on a cost vs minutes watched. Then that chart is looked at by actual humans.

Some content, like reruns from the 1950s, is super efficient. It's not watched a lot but it also costs very little, so it stays. Some content, like the latest Marvel movie (before Disney had their own streaming service) was very inefficient, but it was kept because it was a big marketing draw. But some content didn't quite make it over the line because it was expensive but niche. It was popular amongst a small set of die hard fans.

I think your complaint it more about the industry in general though -- it's not just Netflix that doesn't give a show room to grow. Even the old school TV networks cut shows much quicker now than they did before.

> I won't even mention how horrible their latest big live stream was... oh well, I just did :D.

Netflix knows it didn't go well. Streaming in general used to break just as much. But the nice thing was that they gave us the resources to hire the right people and the autonomy to fix it. And so we did things like create Chaos Engineering and OpenConnect. I suspect the same will happen with live streaming.

suzzer99 3 days ago | parent | prev | next [-]

> Another reason I really don't trust that to be true is that I've never seen a good way to measure who is a top performer and who is not.

I can work at a new place for a week and know who the top performers are. Their names are all over the commits, and whenever you ask someone a question, you get funneled to the top performers.

Then you talk to them. If they're open and engaging, and don't seem like they got their status just by being around forever, they're almost certainly a top performer.

FuriouslyAdrift 3 days ago | parent | prev [-]

Netflix has a reputation for the highest salaries in tech. That tends to attract top talent.

https://medium.com/dice-insights/netflix-ceo-explains-why-he...

crystal_revenge 3 days ago | parent [-]

My career experience has been that there's low correlation between TC and talent, especially at the high end of the talent spectrum.

While I know some really smart people working at various FAANGS making great TC, nearly all of the people that are truly something special are grinding away on hard problems, relatively unknown, getting paid "fine" because they'd rather work on truly hard problems than make optimal amounts of money.

My experience has been that the high TC crowd is above average skillwise, but attracts far more people whose number one concern career-wise is maximizing TC. These are often people that chose technical work because they did the math and felt it was the highest paying per effort required but aren't really passionate about the areas they get paid in.

Truly brilliant people, especially ones from less traditional backgrounds, tend to have a hard time surviving in high TC orgs because they aren't aligned with the culture. Likewise whenever I interact with someone in a high TC role, I'm undoubtedly disappointed by how little they care about their area of work. For them the point of the job is to make money, and they make a lot of money, so there's nothing to talk about.

ip26 3 days ago | parent [-]

You can apply a filter to top 10% talent and get a perfectly well supplied collection of driven, high output people who are motivated by high TC. It’s a subset, of course. And while visionary genius may not be motivated by TC, nobody said Netflix was looking to crack string theory. People don’t have to be passionate about their job to do really good work.

crystal_revenge 3 days ago | parent [-]

> People don’t have to be passionate about their job to do really good work.

Even in your core logic here you're proving my point. It's not about being passionate about your job, it's about being passionate about your work, which for me and most of the people I've enjoyed working with the most only has a rough overlap with our jobs. It's a true privileged to work in an area with high paying jobs, but if tech completely crumbled I would remain working in the field so long as the work was relevant to what interests me, regardless of how little it paid.

Doing really good work, in the sense I'm talking about, has little to do with how good you are at your job. In fact, as your job pays more it increasingly requires a distracting loyalty to your employer and the "work" you do tends to increasingly become less interesting. There are very clear exceptions to this, but for the most part I've found it to be the case.

High TC speaks solely to an individuals ability to meet the needs of a high paying employer. I prefer to work with people who are working on something much larger than their job, so tend to work at weirder companies that pay less.

I guess it all comes down to what you define as "talent" (as that was the original point), personally I'm not interested in working with people whose primary talent is being a good employee.

dangus 3 days ago | parent | prev | next [-]

In summary, Netflix told all their employees that they are so amazing at their job, they are the top 10% of the whole world, they are like NFL athletes. If they don't perform to top tier levels, they'll be shown the door.

Here's a thought experiment: pretend that Netflix is lying and that their employees are not actually made up of the top 10% of talent industrywide. Let's for this thought experiment assume the realit is that they have slightly above average talent because Netflix pays slightly above industry average.

But now they've convinced those employees that they're not just slightly above average, they are like elite NFL players. And that means they have to work like elite NFL players. Netflix convinces their employees to work XX% harder with longer hours than the rest of the industry because they think they are elite.

"Only amazing pro athlete geniuses can work here" is way more motivating than "You have to work yourself to death with extra hours to make quota or you're fired!" because it's a manipulation of the ego.

I think this thought experiment is closer to reality than Netflix or their kool-aid-drunk employees will admit, and that Netflix's "pro athlete" culture is worker-harming psychological manipulation.

vineyardlabs 3 days ago | parent | next [-]

The interesting thing about this thought experiment is that you assume Netflix would have slightly above average employees if they have slightly above average compensation. Now what happens to the experiment if Netflix has ridiculously above average, end of the bell curve compensation (as they do)? Serious question, I do not and have not worked for Netflix.

dangus 3 days ago | parent [-]

I was really giving them the benefit of the doubt. I don’t think Netflix had anything special above and beyond any other Silicon Valley software company. They just pushed this narrative and nobody questioned them.

Netflix as a business isn’t even way ahead of competition anymore. It’s not better than Hulu or Max or anything else.

Netflix’s platform crumbled handling live streaming a boxing match, while Amazon and the rest of the legacy media companies have no issues streaming NFL games every weekend, and I’m supposed to believe that Netflix engineers are better than the ones at Paramount+ who never made me wait for a buffer to watch Premier League or NFL on CBS.

vineyardlabs 3 days ago | parent [-]

Yeah perhaps times have changed. When I was an intern at JPL 10 years ago they brought some senior Netflix folks in to talk about their CDN reliability efforts and it was really impressive. I believe it was called Chaos Monkey and it effectively would take down data centers in production at random, forcing their network to be extremely reliable. Pretty wild idea.

jonas21 3 days ago | parent | prev [-]

Most Netflix employees have worked at other places and can make the comparison for themselves. They don't have to take Netflix' word for it.

Also, since when is telling people they're good at what they do "worker-harming psychological manipulation?"

dangus 3 days ago | parent | next [-]

The employees are making that judgment in an environment that has been tainted by the psychological manipulation itself.

How many people have brains that are going to seriously put up a fight for objective truth when other people talk them up like that? If you tell me my team is full of excellent talent I’m not going to self-sabotage my ego and question it.

It’s negative psychological manipulation when it’s being used as an excuse to fire and replace reasonably productive people.

The employment contract is highly lopsided. An employee is harmed far more when they are fired than a business, and Netflix exploits that advantage with this organizational culture.

MilanTodorovic 3 days ago | parent | prev [-]

My guess would be that it nurtures the imposter sydrome once the "top performer" starts struggeling with something they shouldn't if they truely were a top performer.

Eikon 3 days ago | parent | prev | next [-]

How are 'top performers' and 'low performers' being defined in this context?

In my experience, these labels in corporate environments often correlate more with social dynamics and political acumen than actual work output. People who are less socially connected or don't engage in office politics may find themselves labeled as 'low performers' regardless of their actual contributions, while those who excel at workplace networking might be deemed 'top performers'.

The interview process of these kind of companies also often falls into a problematic pattern where interviewers pose esoteric questions they've recently researched or that happen to align with their narrow specialization from years in the same role. This turns technical interviews into more of a game of matching specific knowledge rather than evaluating problem-solving abilities, broader engineering competence or any notion of 'performance'.

Let's be honest: how many people can truly separate personal feelings from performance evaluation? Even with structured review processes in place, would most evaluators give high marks to someone they personally dislike, even if that person consistently delivers excellent work?

efitz 3 days ago | parent [-]

> problematic pattern where interviewers pose esoteric questions they've recently researched

The days of the “brain teaser” interview question are gone, at least from the “magnificent 7” and similar big tech companies. Nowadays it’s coding, behavioral, and design, at least for engineers.

I concur with the sentiment that performance ranking has a very significant social component. If you have a bad relationship with your manager, watch out. But also, if your manager has a bad relationship with THEIR manager, or are not adept at representing their employees, you can get screwed too.

yreg 3 days ago | parent | prev | next [-]

A bit offtopic, but I've been curious about this.

Could you please describe how the unlimited vacation policy worked? How did people feel about it and whether they were anxious regarding using it (afraid that it will reflect on them badly when they take "too much" time off)?

jedberg 3 days ago | parent [-]

I loved the unlimited vacation policy. I took more vacation at Netflix than anywhere else. No one was anxious about using it.

It helped that senior leadership set a good example. The CEO took a few weeks off every year and made sure everyone knew that it was ok to do that. He also made sure all his directs took a few weeks every year at a minimum.

There was a culture of management encouraging you to take advantage of the program.

ksdnjweusdnkl21 3 days ago | parent [-]

Ok, but how about few months? Did anyone do that?

jedberg 3 days ago | parent | next [-]

New parents did sometimes take a couple of months, but typically no. Some people would do 4-5 weeks in the summer. If could get your work done and set things up to run without you, it wasn't a problem.

You had unlimited vacation, but you still had to get your job done.

relaxing 3 days ago | parent | prev [-]

Not even workers in France get a few months vacation. What are you after here?

fnfjfk 3 days ago | parent [-]

“Unlimited” means there is no limit, so logically it means a few months should be fine. If a few months not fine, I think a reasonable request would be to define the limit and claim that instead of “unlimited”.

I work at place with about 5 work weeks off, which is a lot for the US, and there’s never any question about whether you can use your time or not because the number of days is exactly specified. I like that better than a vague “unlimited” (but not actually) policy.

jedberg 3 days ago | parent | next [-]

Like most policies at Netflix, or for that matter most workplaces anywhere, judgement is required.

The policy is unlimited. You are welcome to take a year of vacation a week after you start. However, there are other factors, such as remaining employed. You most likely won't be meeting your job duties if you're on vacation for a year.

yreg 2 days ago | parent [-]

So you are expected to see to your job duties while on vacation?

What you describe sounds a bit like "if you manage to do your work faster, you can take the remaining time off", correct?

jedberg 2 days ago | parent [-]

Not really sure how you got that from what I wrote.

You're expected to do your job to remain employed. You are welcome to take as much paid time off as you want, in which you would ignore your job.

Assuming you did your job well, this won't be a problem. You either set things up to run on their own in the short term, or you've sufficiently cross trained someone else who isn't on vacation to cover for you.

What I'm saying is that if you try to take a year of paid vacation a week after you start the job, it's unlikely that you've set up either of those things before you go.

yreg 3 days ago | parent | prev [-]

We have an actual unlimited unpaid time off policy. I have several colleagues who have taken 6+ months off (even repeatedly). Obviously I suspect that wouldn't be well-received within the "unlimited" paid leave at Netflix (but perhaps I'm wrong, I just can't imagine it).

intelVISA 3 days ago | parent [-]

I quite like the unlimited unpaid policy, is there a reason it's rare? I'm guessing the implication that if you can take 6months off you weren't really necessary?

yreg 2 days ago | parent | next [-]

>I'm guessing the implication that if you can take 6months off you weren't really necessary?

No one is strictly necessary. You can bring value to the company and it still doesn't mean that the company would go bankrupt if you left for half a year.

relaxing 2 days ago | parent | prev [-]

Yeah companies generally hire because they need you there working.

lifeisstillgood 3 days ago | parent | prev | next [-]

Logically no-one else will try this - because if every company competed for the top talent, wages would rise to consume all profit.

I think this is probably how labour and capital should compete - I expect we need to equalise tax treatment so that becomes more possible

thifhi 3 days ago | parent | prev | next [-]

> Performance and compensation were completely separate, which was also nice.

Huh? How is that nice? Does performance and compensation not correlate in your ideal world, or am I misunderstanding it?

jedberg 3 days ago | parent | next [-]

In my ideal world, no they do not. Pay equals what it would cost to rehire me today. Performance should always be great for what you are expected to do.

Where the two correlate is that if you're hiring a mid-level person they get mid-level pay, and if they are top performing mid-level, they get promoted to senior and get commensurate pay.

So performance leads to promotions which leads to better pay. But pay is not directly correlated with performance. I expect everyone in the same level to have equal performance (over the long term, of course there will be short term variations).

HWR_14 3 days ago | parent | prev [-]

I read that as compensation wasn't correlated to your performance relative to peers. Which is I think what most people would appreciate in an ideal world. I don't think they meant absolute performance and compensation weren't linked.

haolez 3 days ago | parent | prev [-]

How can 360 peer performance reviews ever work? The incentives are against a fair evaluation: the reviewers have the incentive to overly criticize others so that they can stand out more.

I'm not saying that everyone on a 360 review process does that. But the incentive is there and it's working against fair reviews.

stonemetal12 3 days ago | parent | next [-]

>The incentives are against a fair evaluation: the reviewers have the incentive to overly criticize others so that they can stand out more.

Wouldn't that(how you view and fit in with your team) be part of your review? If I was Bob's manager and all reviews he gave of his teammates were "Teammate M is a dumbass and the only reason they are productive is because I do 80% of their job for them", wouldn't leave me thinking Bob is great. It would leave me thinking Bob is a jerk who doesn't work well with others.

jedberg 3 days ago | parent | prev [-]

If performance is not tied to pay, why would you have an incentive to do that?

If anything the incentive is problematic in the other direction. People tend to be nice because they don't want to say mean things that they know the manager will see.