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phamilton4 2 days ago

When did on-call become so accepted and demanded from employers? Currently I am "Release Captain" for a week: So I have to setup any releases and manage all the related tasks, do automated/manual testing of the release, release (enabling toggles and any config changes). Then Backup to secondary and primary for a week: About once or twice I am asked to help with tickets. Then for 14 days we alternate primary / secondary. Thursday to Thursday is our deal. Every ~40 days I am in one of the above. It's absolutely miserable.

I have never had this much time spent doing non-development related tasks. For 4 weeks every 1.5 months I can't have a life at all. This just screams to me that we are forcing broken software/not complete software out the gate a building huge piles of technical debt that will never get the focus. I remember a time when I would start at 9am and end at 6pm every day and never heard a peep about production issues unless the support engineers couldn't figure it out. Which maybe happened twice a year. To make matters worse most things are not allowed to be touched in production with the risk of being fired for making changes. So if you want to "fix" any data or call xyz service you need high ranking approval. It's like being tortured!

rr808 2 days ago | parent [-]

> When did on-call become so accepted and demanded from employers?

As a 50 something year old software engineer. Its always been like this. I'm kinda shocked at how reluctant the new generation is to support the systems. Sure we'd all prefer strict 9-5 hours but most companies rely on software to stay in business and you need experts available in case things go wrong.

szszrk 2 days ago | parent [-]

If you need experts 24/7, you should have had shifts that cover that timeframe.

Oncall is a source of so many ways for abuse, don't even ask me how I know. Saying that rejecting Oncall is denying support for you system is bollocks.

I'm happy that younger engineers mostly laught at that concept and leave. Once of the few lessons they are teaching us (the old pricks), especially in self care and respect space.

rr808 4 hours ago | parent [-]

Maybe you're right, systems these days are more 24/7 than they used to be seems like devs these days have had it so easy for so long though.

szszrk 33 minutes ago | parent [-]

My observation so far is that businesses don't aim at 24/7 any more. At least not officially. They just accept some downtime if that means less staff and other costs.

It's a big shift in thinking, IMO caused mostly by people not opposing abuse more.