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▲ ericmay 5 hours ago

We were talking about the websites, and the OP was saying it’s the “worst example”. Cost and experience weren’t being discussed.

▲dijit 5 hours ago | parent [-]

Yes, I meant I had a bad experience with the website, as in, it didn't work at all and I had to go to a service counter.

They acted like I was committing a crime at the service desk too tbh. I’m not sure how they are in business.

▲ericmay 5 hours ago | parent [-]

Yea and in France when the only train for the day broke down I couldn’t get a refund because “you might come back to France one day”.

Sorry, as an American Amtrack’s website isn’t even in my top 5 of worst train websites.

▲dijit 5 hours ago | parent [-]

not getting a refund is a lot different than not even getting a ticket imo.

Fair point about refunds for delays in general, its so awful I normally don’t do it. Not with trains, busses nor airlines.