Yes, I meant I had a bad experience with the website, as in, it didn't work at all and I had to go to a service counter.

They acted like I was committing a crime at the service desk too tbh. I’m not sure how they are in business.

Yea and in France when the only train for the day broke down I couldn’t get a refund because “you might come back to France one day”.

Sorry, as an American Amtrack’s website isn’t even in my top 5 of worst train websites.