10p ET update:

> Current status: We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected. We’re identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances.

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geophph a day ago | parent | next [-]

Tbh I’ve been maybe mildly impressed by how honest the past like, 5 updates have been about changes not working / taking / resolved as expected. Would have anticipated less direct honesty for whatever reason. But also sadly comical in that I feel most engineers have been there and know the feeling, and also holy moly it’s been an issue for a while!

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mook 21 hours ago | parent | next [-]

Maybe the execs went home, so its the lower-level people approving the updates now and they just want to get it out and get back to trying to help resolving the thing.

	▲	hbcdbff 20 hours ago \| parent [-]
		I doubt the execs are “going home” today

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layoric a day ago | parent | prev | next [-]

No more "Previous", just "We’re continuing our efforts to improve server stability to improve traffic flow"...

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koyote a day ago | parent | prev [-]

I sort of agree but also: what else are you going to say? Some kind of soviet "Nope, everything working fine, you must be imagining things"? :)

And why do all the update messages sound like AI slop?

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windows2020 a day ago | parent | next [-]

The forced status updates come from the idea that resolution is a linear and quantifiable process, like copying a file from here to there. The idea an issue is caused by the unknown, and the remedy is unknown, is incompatible with processes and worldviews.

	▲	mixdup a day ago \| parent \| next [-]
		Forced status updates are still good. Even if they just say "we are still working on it and attempts so far have failed" it keeps people from thinking Microsoft is just playing GTA VI instead of working on it. Managing expectations is just as important as restoring service. Sometimes (probably not with a global email service) even more important. You can get away with a lot of downtime in some services as long as you are communicating what's going on
	▲	tremon 13 hours ago \| parent \| prev [-]
		> a linear and quantifiable process, like copying a file from here to there I take it you've never seen a Windows file copy dialog :)

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geophph a day ago | parent | prev [-]

Haha doesn’t hurt to try a different approach!

EDIT: with the most recent one it seems they might be moving backwards …

> As part of our investigation into the sustained traffic management imbalances, we’re reviewing traffic flows and affected infrastructure to identify opportunities to optimize routing. This includes verifying the reasons for service failures so we can develop specific actions to improve stability.

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woggy a day ago | parent | prev [-]

This is a very entertaining message but I do feel bad for the engineers