At ~$21,700 saved per million tickets, saving millions annually would suggest at least 92 million tickets a year to reach $2 million saved. Is that about right?

I initially thought of tickets as just customer support, or internal JIRAs, but the article mentions alarms, security findings, and capacity increase requests, so that makes the scale feel more plausible. Still surprising so many tickets go through the system.

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iLoveOncall an hour ago | parent | next [-]

Yes, easily. I work for a "small" org in Amazon and it has more than 100,000 tickets a month. And it's a small fish in terms of number of tickets. As another commenter pointed out, tickets are used for basically everything administrative.

I checked just for fun and there are actually a LOT LOT more than 92M tickets in the past year.

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f0cus10 4 hours ago | parent | prev | next [-]

yes, there's a ticket for EVERYTHING. people have tickets cut in their names even decades after they've left

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fy20 3 hours ago | parent | next [-]

At my company we also do the same every request to engineering (alarms, security, bug, customer support escalation) gets a ticket.

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f0cus10 3 hours ago | parent [-]

i mean there's even tickets cut if you need IT to fix a laptop or assign you a locker or unlock the code on your desk ped.

heck, there's even a ticket if the office toilet is clogged

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tippa123 2 hours ago | parent | next [-]

I once had to raise a ticket for a double AA battery for my mouse. This sort of stuff frustrated me enough to start my own company.

	▲	phillc73 2 hours ago \| parent \| next [-]
		What does your company use for ticketing?
	▲	baxtr 2 hours ago \| parent \| prev [-]
		Were there tickets for tickets too?

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kakacik an hour ago | parent | prev [-]

If it works it ain't stupid. Big companies desperately need traceability and ownership. Way too many bullshitters playing politics, being loud on meetings etc but very little actual output.

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oblio an hour ago | parent | prev [-]

In some big companied many core corporate teams which hate that level of transparency and build their own opaque systems. I've seen this for departments like IT, HR, legal, etc.

I'd rather have tickets for everything and full transparency except for confidential info.

	▲	iamflimflam1 38 minutes ago \| parent [-]
		Im a huge believer in transparency. But I also understand why, in a big company, people don’t like it. It’s very easy for metrics to be weaponised by political players who are out for themselves.

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sjdh76 3 hours ago | parent | prev | next [-]

Well there is the UFO/Bigfoot/Poltergeist crowd.

If you dont fully pay attention to their theories about what they think is the reason for the suspicious stain on the ground in the parking lot, the queue is going to get flooded. If your Boss belongs to that club oh man god say the division.

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vasco 4 hours ago | parent | prev [-]

Well if they use VPN point to point connections managed by AWS they'll get an email per week until they die for each VPN instance from AWS that they need to put in trash so I understand them.