| ▲ | f0cus10 4 hours ago |
| yes, there's a ticket for EVERYTHING. people have tickets cut in their names even decades after they've left |
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| ▲ | fy20 3 hours ago | parent | next [-] |
| At my company we also do the same every request to engineering (alarms, security, bug, customer support escalation) gets a ticket. |
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| ▲ | f0cus10 3 hours ago | parent [-] | | i mean there's even tickets cut if you need IT to fix a laptop or assign you a locker or unlock the code on your desk ped. heck, there's even a ticket if the office toilet is clogged | | |
| ▲ | tippa123 2 hours ago | parent | next [-] | | I once had to raise a ticket for a double AA battery for my mouse. This sort of stuff frustrated me enough to start my own company. | | | |
| ▲ | kakacik an hour ago | parent | prev [-] | | If it works it ain't stupid. Big companies desperately need traceability and ownership. Way too many bullshitters playing politics, being loud on meetings etc but very little actual output. |
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| ▲ | oblio an hour ago | parent | prev [-] |
| In some big companied many core corporate teams which hate that level of transparency and build their own opaque systems. I've seen this for departments like IT, HR, legal, etc. I'd rather have tickets for everything and full transparency except for confidential info. |
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| ▲ | iamflimflam1 37 minutes ago | parent [-] | | Im a huge believer in transparency. But I also understand why, in a big company, people don’t like it. It’s very easy for metrics to be weaponised by political players who are out for themselves. |
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