>AI will ultimately prove better at generating the kind of message the author prefers

It's already pretty straightforward to improve this default "You're absolutely right about [your email reworded]" response but you still see it everywhere. The corpos simply don't care to fix it because doing so probably doesn't affect w/e metric they're modelling.

I think the real question to ask is not really about the tools themselves but where the organisation's incentives really lie. I've come to the conclusion that customer satisfaction just isn't up there anymore. You'll eat whatever garbage is served in your trough (from their POV)

I've come to the same conclusion. It feels like, in the past 5 years or so, all businesses beyond a certain size have adopted the "we're too big and successful to give a shit about our customers, they'll keep paying us anyway" mindset.

Here's my own example: My local ISP has had intermittent connection drop issues for years. I'd call them about it, and they'd at least pretend to care, maybe send in a guy to replace the router, even though they never actually fixed it for good. If I call them today, though, I'll be forced to explain my issue to a "virtual assistant", get put on hold for 20+ minutes, and if there's an actual human available to take my call, they'll basically tell me to pound sand. And I have no choice but to accept it, because all ISPs are like this now.