I've come to the same conclusion. It feels like, in the past 5 years or so, all businesses beyond a certain size have adopted the "we're too big and successful to give a shit about our customers, they'll keep paying us anyway" mindset.

Here's my own example: My local ISP has had intermittent connection drop issues for years. I'd call them about it, and they'd at least pretend to care, maybe send in a guy to replace the router, even though they never actually fixed it for good. If I call them today, though, I'll be forced to explain my issue to a "virtual assistant", get put on hold for 20+ minutes, and if there's an actual human available to take my call, they'll basically tell me to pound sand. And I have no choice but to accept it, because all ISPs are like this now.