> $15k damages.

Grandpa is definitely not getting $15k in damages, and Keurig can deal with this with their in house lawyer that they're already paying a salary for. They're definitely not shelling out big bucks here. It'd be cheaper for them to let the default judgement happen than to actually show up.

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3-cheese-sundae 19 hours ago | parent | next [-]

Like everything else in today’s world: scale makes all the difference.

Let everyone file that claim for a single geek squad visit.

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b112 18 hours ago | parent | prev [-]

In which case, your grandpa gets his money back, plus filing costs, plus serving costs, and if it's a default judgement, no one to argue against the gas costs, and time costs you tack on.

Please show me how this is suboptimal? Especially with LLMs to write the demand letter, and walk you through the process.

And 'using their in house lawyer' still has time cost, as does dealing with the routing and pondering the service letter. And accounting paying up. There is no aspect of your 'worst case' where it's bad. It's still all pluses. And if as I suggest, lots and lots of people do it, then they end up with a loss on that product.

If each case is $1000, or even $500 payout, how much profit does that take? Profit on 100 units? 50? If a product is horrifically bad, and everyone runs to small claims court, that's disaster for a company.

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zdragnar 12 hours ago | parent [-]

I'm not saying any of this is bad at all. I'm saying you can't expect the $15k damages you mentioned in your post that I first replied to. It won't cost Keurig anywhere near that even with fees and such. That's why I quoted it specifically in both of my comments.

> If each case is $1000, or even $500 payout

How many people are going to spend $500 on service techs coming out to their house? So far we've got a report from one guy who figured it out with no damages at all, and therefore no case for a small claims court. Since it was found to be defective 10 days after first use, it's probably still eligible to be returned for a refund, so even the cost of the machine isn't eligible.

> If a product is horrifically bad, and everyone runs to small claims court, that's disaster for a company

This much I can agree with for sure. While it is definitely bad, I don't think flooding small claims courts is going to be a viable strategy in this particular case.

	▲	b112 5 hours ago \| parent [-]
		I get it now. Looking back at my post, I left out something important. 15K is the maximum damage allowed in small claims court where I live. For whatever reason I didn't finish that sentence, and just said 15k. Sorry about that. Where I am, you can get back the cost for sending a registered letter by courier to have it served, signature required. Also for the demand letter. You can get money back for filing, the $100 for example. Lots of little incidentals. To me, it's when the damages are smallest, that small claims court is the biggest benefit. Losing $30, suddenly becomes a bill of $200, after it goes through small claims court. But anyhow, I'm just happy if you like small claims court to some degree. I just think we should all use it more.