I'm not saying any of this is bad at all. I'm saying you can't expect the $15k damages you mentioned in your post that I first replied to. It won't cost Keurig anywhere near that even with fees and such. That's why I quoted it specifically in both of my comments.

> If each case is $1000, or even $500 payout

How many people are going to spend $500 on service techs coming out to their house? So far we've got a report from one guy who figured it out with no damages at all, and therefore no case for a small claims court. Since it was found to be defective 10 days after first use, it's probably still eligible to be returned for a refund, so even the cost of the machine isn't eligible.

> If a product is horrifically bad, and everyone runs to small claims court, that's disaster for a company

This much I can agree with for sure. While it is definitely bad, I don't think flooding small claims courts is going to be a viable strategy in this particular case.

I get it now. Looking back at my post, I left out something important. 15K is the maximum damage allowed in small claims court where I live.

For whatever reason I didn't finish that sentence, and just said 15k. Sorry about that.

Where I am, you can get back the cost for sending a registered letter by courier to have it served, signature required. Also for the demand letter. You can get money back for filing, the $100 for example. Lots of little incidentals.

To me, it's when the damages are smallest, that small claims court is the biggest benefit. Losing $30, suddenly becomes a bill of $200, after it goes through small claims court.

But anyhow, I'm just happy if you like small claims court to some degree. I just think we should all use it more.