Speak for yourself (your country). In the EU I have interacted with several government websites which are better, faster, clearer than most other websites. Not always perfect (what is) but not frustrating either. People love to complain, but year over year I have seen steady improvements in usability. Phone support has always been better than any commercial entity, too (or it was, I haven’t needed it in years).

To enhance the status quo you don’t need LLMs, you need people who care.

  > To enhance the status quo you don’t need LLMs, you need people who care.

100% this.

When you need to work with the government, the last thing you want is a program limited by a specific set of rules and interfaces. You want a person who understands your (sometimes unique) issue, who knows how things actually work, and can work around the restrictions imposed upon programs. Someone who can pick up a phone, help you out of bureaucratic corners.

U.S. government websites are usually pretty good post-Obama. But any structured website is too complicated for a lot of the population to navigate. They don’t even know what agency does the thing they need.

GP is very clearly speaking for america?

As an American, I've never had issues navigating government websites. That said, I'm also not part of the apparently huge portion of our population who can't read above 6th grade, which I suspect is more of the issue than anything said here thus far.

People who care already have their words in the LLMs training data.