Really loved this Tibo-level responsiveness, if Anthropic can keep it up with this level of service, I am pretty sure a lot of people will just ditch their ChatGPT subscription and just move to Claude.

On the other hand, if Anthropic is to follow the industry standards, this would never have happened in the first place. It's not like the feature gates are the frontier of software development.

Why would I ever do that to myself? My experience with Codex/GPT is fantastic, while my impression of Claude/Opus is that it's longwinded, patronizing, token-inefficient, stops to ask stupid questions every other minute, overcomplicates simple tasks, often poor engineering overall. I don't use it but this is what I see my partner run into who has access to both and compares them often. She has the same assessment.

What we need is a low level but constant drumbeat against openai in general. In general the AI situation is overleveraged and underpoliced, with the occasional hints of AI gone wild. If openai were to just be left to die, we could let that financial mess unroll and bail out the leftovers, I don't like bailouts anymore than the next guy but with this administration its almost a guarantee if things go south because this adminstration can charge administrative fees of maybe $20-30 billion (which goes to trump), get Sam Altman to serve one or two years in a cushy resort type fed place for the hugging face hacking and put openai's processes on github as a premium feature, say $10000 a month to access (which again goes to trump).

I know I know, why are we giving money to trump? Its because he's going to take it anyways so can't we at least apply some window dressing?

> ...if Anthropic can keep it up with this level of service...

fuckin laughable, literally invoked a laugh from me in real life.

I hope customers aren't so stupid that they think a chatty developer on twitter/hn/mastodon/screaming-in-the-wind/wherever (or any other public-facing-place) means shit about customer service, and that goes towards ANY company where the primary customer service is an LLM.

Anthropic is the only company where it took (!) 9 weeks (!) to convince to hand over a 4 dollar refund for book-keeping errors on their side that caused an inappropriately early account deactivation due to time zone issues on their end, while all the while telling me that they don't offer refunds. It took stacks of evidence and argument, and that was after spending two weeks in their system trying to convince every level that I was worth a human.

For me personally it'd require Dario to resort to armed mugging to see another buck out of my wallet. I'm not alone.

tl;dr : being able to convince the powers that be on highly active industry forums (hacker news, twitter, mastodon..?) to act right using the power of peer shaming doesn't good customer service make. That said -- I do appreciate the direct response/statement from mpoteat;

..I just don't appreciate the good actions of a decent individual being too broadly interpreted as the do-good customer-centric nature of Anthropic .. an element I do not believe exists there.

Sure a fast response on HN would make people switch. Try better rates, infra, limits etc.

Because they respond to HN threads about their products? Which are likely Claude hooks monitoring for activity in the first place? Come on...

At least make an argument for switching vendors based on the quality or price of their service.

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