> ...if Anthropic can keep it up with this level of service...

fuckin laughable, literally invoked a laugh from me in real life.

I hope customers aren't so stupid that they think a chatty developer on twitter/hn/mastodon/screaming-in-the-wind/wherever (or any other public-facing-place) means shit about customer service, and that goes towards ANY company where the primary customer service is an LLM.

Anthropic is the only company where it took (!) 9 weeks (!) to convince to hand over a 4 dollar refund for book-keeping errors on their side that caused an inappropriately early account deactivation due to time zone issues on their end, while all the while telling me that they don't offer refunds. It took stacks of evidence and argument, and that was after spending two weeks in their system trying to convince every level that I was worth a human.

For me personally it'd require Dario to resort to armed mugging to see another buck out of my wallet. I'm not alone.

tl;dr : being able to convince the powers that be on highly active industry forums (hacker news, twitter, mastodon..?) to act right using the power of peer shaming doesn't good customer service make. That said -- I do appreciate the direct response/statement from mpoteat;

..I just don't appreciate the good actions of a decent individual being too broadly interpreted as the do-good customer-centric nature of Anthropic .. an element I do not believe exists there.