My MIL setup a passkey accidentally on her Google account and now has no idea where it is. Removing it now requires her password which she’s also forgotten. But now for some reason on Google I can’t initiate any type of forgot your password flow because of how Google sets up things and I have zero clue where she stored the passkey.

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brandon272 an hour ago | parent | next [-]

Ran into the same issue with my dad the other day. Has a passkey set up on his Google account. Bear in mind that he doesn’t know what a passkey is, so Google obviously sent him through a pattern at one point to get him to create one.

He didn’t have access to it the other day and we needed access to his account. He didn’t remember his password, and we were unable to reset it because you need the passkey! No other options to authenticate for a reset were available.

Add in the fact that I was trying to help him with this by long distance call and you can imagine the frustration.

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UltraSane 2 hours ago | parent | prev [-]

Doesn't the passkey have to be on her phone or computer?

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HaloZero 2 hours ago | parent [-]

It should be but haven’t checked her apple vault. I checked Google password manager and her windows password manager and there nothing in either. She might have used her phone and it’s in her iOS vault which I’ll check next. But this is what makes this entire passkey thing a mess. She’s 75, she didn’t do this on purpose and the ecosystem is just a mess

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lukan an hour ago | parent | next [-]

Everything about it is.

Also in the process of helping my dad with his phone, 76 and my grandmother 99. Maybe this works better with Apple, but the biggest problem on Android is, that it feels like every update shuffles everything around. Allmost no point in explaining, that they can solve some things on their own.

And all the time new things on the screen, new features they don't understand, need nor asked for.

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xboxnolifes an hour ago | parent | next [-]

Im young and I dont even bother learning how to use my Android phone's new features since it feels like everything moves or changes all the time. there's no point trying to get familiar with most of the features.

	▲	Synthetic7346 7 minutes ago \| parent \| next [-]
		That's because most people at Google use iPhones as their primary phones, they hardly know or care about the UX
	▲	monknomo 24 minutes ago \| parent \| prev [-]
		if any android pms or execs read this comment, it should be like a slap in the face. a scathing indictment of the state of their product. just hang their heads in shame and walk into the sea

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UltraSane an hour ago | parent | prev [-]

Apple does seem to have one of the best and most secure passkey implementations.

	▲	RHSeeger 4 minutes ago \| parent [-]
		A little snarky, but... It _is_ true that it's more secure when even the people that the passkey was created for can't use it.

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tim333 an hour ago | parent | prev | next [-]

They seem unnecessarily opaque about it all.

I just made one for PayPal using my MacBook which seems to have ended up in Bitwarden rather than the mac thing. But there's nothing in Bitwarden to say list all passkeys. Not sure how I check elsewhere. Maybe they should email you "you have created a paypal passkey in Tim's Bitwarden" or something. Then at least you could search the email for "passkey"?

I wonder if I can use Bitwarden on another device with that? I honestly don't know.

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ryandrake an hour ago | parent | prev [-]

Even the concept of "where on the PC" has been totally annihilated by OS vendors and app developers. Is it on the filesystem? Is it on The Cloud? Is it vaguely "In An App"? Is it in some "Secure Enclave"? Who the fuck knows anymore? And the apps are no help--they insist on blurring the lines between local and cloud, hiding full paths, and generally just saying "Don't worry about where your data actually is. We pinky swear to be able to find it for you!"

	▲	HaloZero an hour ago \| parent [-]
		Windows prompting her about Bluetooth for the pass key threw me too. I thought for sure she had clicked the wrong thing before I realized that somehow her widows pass key requires communicating to some device? Maybe her phone? No idea