Ran into the same issue with my dad the other day. Has a passkey set up on his Google account. Bear in mind that he doesn’t know what a passkey is, so Google obviously sent him through a pattern at one point to get him to create one.

He didn’t have access to it the other day and we needed access to his account. He didn’t remember his password, and we were unable to reset it because you need the passkey! No other options to authenticate for a reset were available.

Add in the fact that I was trying to help him with this by long distance call and you can imagine the frustration.

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an hour ago | parent | next [-]

[deleted]

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psunavy03 an hour ago | parent | prev [-]

As someone with elderly parents, the Googles and the Microsofts of the world really don't seem to give a shit about the elderly anymore, if they ever did. Random UI updates and workflow changes with no announcements, thinking they're "intuitive."

One of these days the product managers who push these things thinking "oh, it's easy, you just . . ." are either going to be explaining it to confused Mom or Dad, or they're going to be elderly and irritated themselves. Until then I hope they stub their toe or step on random Legos regularly.

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hedgehog an hour ago | parent [-]

I'm not even elderly but I would really like an e-mail client with a stable UI. I used to like Apple Mail but it's been a buggy mess since Catalina. It doesn't even sort or search mail reliably any more. It's basically a trope at this point but a robot-rewrite-in-Rust seems inevitable at this point.

	▲	Terr_ 34 minutes ago \| parent [-]
		A while ago I helped an elderly relative migrate off off a copy of Eudora that they'd been using for many years. (To Thunderbird.) Originally it was about difficulty migrating to a new laptop with a different version of Windows, but I was quite firm about it because when I realized it wasn't able to do secure connections for some reason, so the instant they took their laptop to public Wi-Fi...