Claude has a jagged UX if you support non-devs. The surfaces before today in the desktop app were: Chat, cowork, Claude code.

Inside Claude code you’ve got cloud environments and local.

Let’s say as a normal desktop user you wanted to just automate something normal in your work, going to a website (maybe some internal app at your company) getting some data. Depending on what surface you used this will either not work, not work well (cowork), or work quite well but possibly be blocked because of bot controls (local Claude code) or again not work (cloud Claude code)

It was nuts. You can clearly tell these were different teams and products mashed into the same app. Super confusing for non technical users. Hopefully it’s a little better today

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ChickeNES 3 hours ago | parent | next [-]

Sounds like they need a "Claude for Normal People" and a "Claude for people who know how computers work" lol

	▲	MarkMarine 3 hours ago \| parent [-]
		I would argue they need 1 product owner for the app surface so I can’t see their org structure so clearly. Those jagged edges and users hitting blocks depending on what section of the app they were in are design failures, I know how a computer works and when using the Claude app it wasn’t always clear to me what the right combo of things to press to get my desired outcomes.

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tiffanyh 4 hours ago | parent | prev [-]

Do you think ChatGPT UX is better (after they merged everything recently)?

Genuinely curious.

	▲	MarkMarine 3 hours ago \| parent [-]
		For me it’s still jagged, but chatgpt never had the weird “cowork” abstraction with the Linux machine. I don’t talk to non-technical users that use the chatGPT app for work so I’m not sure if that’s been a positive change for them, but I would imagine if that was put in place for Claude it would be better for them. Chat is instant answers, different model, faster; work is more detailed, thinks more, has access to all the tools. This is what I see the users doing, but there is a third mode they use (deep research, exhaustively find me the right answer to a crucial question) that is underserved right now. All of this is moot to me as a dev, I use terminal, herdr, pi… so I don’t see the jagged edges myself. But regular users do